Patient Outreach Services Specialist (Phlebotomist)-Marietta

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Patient Outreach Specialist Services-Marietta

Shift: Day

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.

Core Responsibilities and Essential Functions:

Perform Patient Registrations
* Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
* Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance
* Verify all expected date
* Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
* Verify that insurance is current, correct and verified in the registration system
* Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
* Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy
* Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)
* Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
* Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
* Print ABN (if required), present to patient provide verbal explanation and obtain signature
* Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)
Phlebotomy / Specimen Collection/Specimen Processing
* Properly identify the patient by following the WellStar Patient Care Safety policies
* Properly perform venipunctures procedures on patients of all ages
* Follow Laboratory policies regarding hard stick situations
* Properly process all specimens according to established specimen requirements
* Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers
* Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
* Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
* Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp
* Use proper hand hygiene in accordance to patient safety goals
Customer Service Support
* Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)
* Notifying physicians, or designee, immediately of critical lab results as requested
* If necessary, reprint any laboratory reports
* Assisting physician with any research and issue resolution
* Assisting physician office staff and patients in resolving all laboratory billing issues
* Making all follow-up phone calls to patients if re-collection of specimens is necessary
* Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
* Serves as liaison between the office manager and supervisors on location concerns/issues
* Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope
* Fax lab results to Physicians as r