Patient Care Tech I-III – Float Pool, South Region (PRN)

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Patient Care Tech I-III – Float Pool, South Region (PRN)

Position #: 00847776 – Requisition #: 39838

Job Summary:

Calling all EMTs, CNAs, and Nursing Students! Our busy Clinics are recruiting for Patient Care Techs! We need your training and skills to help our clinic run smoothly and provide our patients with top-notch quality care.

The Patient Care Tech I-III (PCT) is responsible for providing patient care under the direction of a physician or another healthcare provider.  The PCT works to facilitate clinic workflow, assist patients, and ensure safe, seamless delivery of care for each patient. In this role, the PCT will also be cross-trained to function as a Patient Service Representative (PSR), supporting front-end operations and contributing to a dual-role model that enhances clinic efficiency and patient experience.

This position will support medical and surgical specialties across the South Region, including but not limited to Highlands Ranch, Colorado Springs, Castle Rock, and Lakewood.

We also offer a robust training program for all new hires during their first one to two (1–2) weeks, which includes comprehensive instruction on both front-end and back-end clinic operations.

Key Responsibilities:

• Accurately rooms patients, obtains & records vital signs, patient history, and reason for seeking care.

• Accurately processes and records telephone messages in the patient’s medical record, according to policy.

• Assists in preparing prescription refills for providers according to policy.

• Provides patient care in a safe, comfortable, and private environment.

• Performs clerical duties and tasks to improve provider productivity and clinic workflow as assigned, such as completing patient visit records, maintaining departmental logs, answering telephones, taking messages, checking in patients, and scheduling patient appointments.

• Prepares and/or coordinates referrals as directed by the provider.

• Cleans exam rooms and other patient care areas between each patient.

• Dual role – cross-trained to be a Patient Service Representative.

  • Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.

  • Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge.

  • Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC).

  • Answers multiple phone lines to fulfill patient needs over the phone.

  • Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks.

  • Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy.

  • Collects patient copays and balances the drawer daily.

Work Location:

Onsite – this role is expected to work onsite in the South Region.