Associate Director, HR Services Product Manager - HRSD

Job Description

About Organon

Organon is a global healthcare company dedicated to improving the health and well-being of women worldwide. Our Enterprise Services and Solutions (ESS) center in Lisbon provides Finance, Business Technology, and HR services to support Organon’s global workforce. We are committed to operational excellence, innovation, and delivering a world-class employee experience.

Role Overview

We are seeking an Associate Director, HR Services Product Manager to lead the strategy, governance, and continuous improvement of various services across Organon, but with an initial focus on time and absence management processes. This role will define and implement a global strategy for time and absence management, ensuring consistency, efficiency, and a seamless user experience worldwide.

Working closely with HR, Payroll, and outsourced providers, the Associate Director will optimize processes, enhance system capabilities, and drive compliance with local labor laws and global policies. This is a key role in ensuring a best-in-class experience for employees and managers across the organization.

Key Responsibilities

Global Strategy & Governance

• Define and implement a global strategy for time and absence management, ensuring alignment with business needs and compliance requirements.

• Own and oversee global time & absence processes and systems, ensuring standardization and best practices across all regions.

• Develop and maintain global policies, frameworks, and governance models for time-tracking, leave management, and absence reporting.

• Partner with HR, Payroll, and Compliance teams to ensure adherence to local labor laws and regulatory requirements.

Process Optimization & System Enhancements

• Assess and evolve existing time and absence management solutions to improve efficiency, automation, and user experience.

• Identify opportunities for process automation, AI-driven solutions, and system integrations to enhance self-service and compliance.

• Collaborate with HR Technology, IT, and external vendors to optimize system functionality, ensuring a seamless experience for employees, managers, and HR teams.

• Develop metrics and KPIs to monitor system effectiveness, employee adoption, and operational efficiency.

Stakeholder Collaboration & Vendor Management

• Serve as the primary liaison between HR, Payroll, IT, and third-party providers to manage and improve time and absence processes, as well as various up and downstream processes.

• Partner with regional and country HR teams to address local needs while maintaining a globally consistent approach.

• Manage relationships with external service providers, ensuring service quality, contract compliance, and continuous improvement initiatives.

User Experience & Change Management

• Design and implement an end to end user-centric time and absence experience, ensuring ease of use and accessibility for employees worldwide.

• Develop communication and training strategies to enhance user adoption and understanding of time-tracking and leave policies.

• Lead change management efforts related to system enhancements, process updates, and new implementations.

Qualifications & Experience

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Information Systems, or a related field.

• 8+ years of experience in HR operations, payroll, time & absence management, or workforce administration in a global organization.