Senior Freight Forwarding Sales Specialist

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.   The Freight Forwarding Sales Specialist will play a crucial role in supporting our sales executives across various branches, including Miami, Detroit, Atlanta, Chicago, and other locations with the aim of accelerating growth and ensuring a positive customer experience. This position requires strong communication skills, in depth market intelligence and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.

 

KEY ACCOUNTABILITIES

• Act as the main point of contact between internal DP teams and client 
• Collaborate closely with sales executives to assist in the development and execution of sales strategies, including prospecting, lead generation, and account management
• Maintain regular communication with clients, providing exceptional customer service and addressing inquiries, requests, and concerns promptly
• Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards
• Monitor and track shipments to ensure on-time delivery, providing updates to clients and internal stakeholders as necessary
• Maintain accurate and up-to-date customer records, sales reports, and relevant documentation using our CRM system
• Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and excellent customer experience
• Address and resolve any issues or discrepancies related to shipments expectations
• Analyze customer reporting as needed
• Contribute to customer QBR preparation and delivery 

 

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Strong knowledge of Freight Forwarding operations and processes
• Experience in managing & coordinating solutions, business changes and customer projects
• Excellent communication and interpersonal skills
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint)
• Detail-oriented with strong organizational and multitasking abilities
• Ability to work independently and as part of a collaborative team
• Strong problem-solving skills and a customer-centric mindset
• Minimum of 4 years of experience in a sales and/or customer facing role within the Freight Forwarding industry

SALARY RANGE

Salary Min: $65,000         Salary Max: $75,000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. 

This position may be eligible for either short-term incentives or sales compensation. We're able to answer any additional questions you may have as you move through the selection process. 

 

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a cu