Jobs and Careers

Retail Associate

Los Angeles, United Statesfull_timeVerifiedPosted 13 Jul 2026

About the role

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. 

POSITION SUMMARY

Reporting to the Assistant Manager, the Retail Associate serves as a key ambassador of the museum brand, delivering an elevated guest-centered experience within a thoughtfully curated retail environment. This role combines exceptional customer service with strong sales support, engaging visitors through meaningful storytelling, guiding purchases with intention, and ensuring every interaction reflects the artistry and mission of the museum.

With a strong command of POS operations, attention to detail, and a proactive approach to problem-solving, the Retail Associate ensures seamless transactions, visually engaging merchandising standards, and a boutique experience that extends the museum journey beyond its walls.

This position requires morning availability, and may require early mornings, evenings, weekends, and holidays.

RESPONSIBILITIES

Serve as first point of contact providing a welcoming, attentive and personalized retail experience that anticipates guest needs and supports exceptional service

Engage guests with product knowledge, connecting merchandise to exhibitions, artists, and cultural narratives

Operate POS systems with accuracy and discretion, ensuring a smooth, polished transaction experience

Uphold high merchandising standards, ensuring displays are aesthetically balanced, and aligned with the museum standards and brand

Support pricing, packaging, and inventory accuracy with strong attention to detail, thoughtful presentation and care

Respond to guest inquiries and concerns with professionalism, confidence, and thoughtful solutions

Collaborate with team members to achieve sales goals while preserving a cohesive, elevated, guest centered environment

Support opening and closing procedures, while maintaining a polished, inviting, and retail space aligned with the museum’s visual standards

QUALIFICATIONS

Customer-facing and/or sales experience in premium retail, hospitality, cultural, or service- oriented, high-touch environments preferred; open to all experience levels and candidates with transferable experience are encouraged to apply