Manager, P&C Claims

Title 

Manager, P and C Claims

Overview of Position 

As the Manager, you will be responsible for managing the day-to-day activities of a team of claim adjusters within the P&C Claims department.  Your team will be responsible for the investigation of insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed. We offer a management career path and individual coaching and development in a professional and friendly work environment.  We have company-subsidized group benefit plans (including health insurance eligibility on the first day of employment), stock purchase plan, and many additional benefits.

Must have a P&C Adjuster license or be willing to obtain one within 30 days.   Time for training and any applicable cost/fees will be provided.

This job requires you to work a hybrid work schedule from our Miami, Florida or Atlanta, Georgia office 3 days a week and from your home office 2 days a week

What will be my duties and responsibilities in this job? 

Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.

• Communicate, evaluate, and reinforce productivity standards and performance expectations. 
  Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity and superior quality.
• Assist in training processes and procedures and developing employees.
• Participate in establishing/defining short- and long- term goals and plans for the work group.

Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.

• Resolve non-routine and escalated customer calls. 
  Research and respond to customer complaints, take appropriate action, and ensure follow up communications occur.
• Monitor quality assurance program and conduct monthly call reviews with team members. Identify trends and provide appropriate direction. 

Build and maintain effective internal and external working relationships.

• Request information and/or provide updates as needed.
• Meet with clients and/or TPAs as appropriate.
• Handle other duties and projects as requested based on business needs.
• Maintain and increase skills and knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

What are the requirements needed for this position? 

• Bachelor’s degree or equivalent experience 
• A minimum of 3 years of experience working in the claims process in a P&C environment
• A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.
• P&C Adjuster license or ability to obtain within 30 days. 

What other skills/experience would be helpful to have?  

• Familiarity with the P&C claims process from beginning to end. 
• Proven ability to work in a fast-paced environment, meeting client service standards and production goals. 
• Detail-oriented with a commitment to excellence. 
• Ability to think creatively and make appropriate decisions. 
• Bilingual a plus 

What are the working conditions and physical requirements of this job?  

• General office demands  

Pay Range:

$86,000.00 - $143,700.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

11/22/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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