Revenue Operations Manager

About HqO

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location. 

HqO has been trusted to power 400 million+ square feet across 1800+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world. 

We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.

About The Role

HqO is looking for a Head of Revenue Operations to act as the strategic and operational backbone of our Sales, Marketing, and Customer Success teams. . You will be responsible for optimizing our end-to-end revenue processes, ensuring alignment across sales, marketing, services, and finance. This role will drive revenue growth, improve operational efficiency, and enable data-driven decision-making through effective strategy, systems, and processes to support growing HqO’s revenue. This is a highly collaborative position for someone who enjoys optimizing systems, improving workflows, and providing insights that directly influence revenue performance.

This is a hybrid position based in our Boston office, with in-person collaboration at least four days per week (Monday–Thursday).

What you'll do

Strategy & Planning:

• Develop and execute the Revenue Operations strategy to support business growth objectives.
• Align cross-functional teams (Sales, Marketing, Customer Success, Finance) on revenue goals and initiatives.
• Collaborate with leadership to set revenue targets, forecasts, and budgets.

Process Optimization:

• Streamline and optimize end-to-end revenue processes, including lead management, sales forecasting, pipeline management, and customer lifecycle management.
• Implement best practices for lead-to-cash processes to ensure efficiency and scalability.
• Identify and address bottlenecks in the sales process, reducing cycle times and increasing conversion rates.

Data & Analytics:

• Develop and maintain dashboards and reports to track key performance metrics across the revenue cycle.
• Provide actionable insights to the leadership team by analyzing revenue data, trends, and performance.
• Ensure data integrity and accuracy across all revenue systems and tools.

Systems Management:

• Oversee the management and optimization of CRM and other revenue-related tools.
• Lead the implementation of new technologies and systems that enhance revenue operations and drive efficiency.
• Ensure seamless integration between revenue systems and other business platforms.

Revenue Growth & Performance:

• Drive initiatives that enhance revenue growth, including sales enablement, territory planning, and incentive compensation.
• Collaborate with Sales and Marketing to optimize the lead funnel, improve conversion rates, and reduce customer acquisition costs.
• Support Customer Success in driving customer retention, expansion, and reducing churn.

What you bring

• Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
• 5+ years of experience in Revenue Operations, Sales Operations, or a related role within a SaaS company.
• Proven track record of driving revenue growth and improving operational efficiency.
• Strong understanding of sales, marketing, and customer success processes in a SaaS environment.

• Expertise in CRM systems (e.g., Hubspot) and revenue analytics tools.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically while managing the details of execution.<