Retail Banking Team Manager - Bilingual Spanish - 1st Shift - Mortgage Credit Assistance

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description and Responsibilities:

• Schedules and monitors workflow, provides coaching feedback and resolves complex client issues
• Ensures compliance with federal laws and company guidelines in order to minimize losses and ensure legal compliance
• Leads division-wide projects that may include other team managers and individual contributors beyond their direct reports
• Manages some Risk and Credit functions such as pre-charge-off, charge-off or a lending function that impacts profitability as needed
• Inspects and evaluates employee results, while ensuring that coaching is implemented focusing on the key behaviors that drive desired results
• Drive key performance metrics with individuals and teams, building foundational routines through identifying, coaching and inspecting.

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Managerial Responsibilities:

• Diversity & Inclusion: Model an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Enterprise Advocate: Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.
• Risk Manager: Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provide inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.
• Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.
   

Required Qualifications:

• Bilingual / Spanish
• Minimum of two years of Leadership/Management experience in the financial industry
• Proven experience and ability to successfully achieve department goals 
• Flexible to meet varying hours/days, when necessary
• Results driven and metrics focused
• Ability to motivate and drive results
• Strong written and verbal communication skills 
• Advanced knowledge of Microsoft applications - Excel, PowerPoint, Outlook, etc.
• Demonstrated team player with the ability to work independently
• Strong organizational and leadership skills
• Excellent time management skills

Skills:

• Coaching
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Performance Management
• Active Listening
• Decision Making
• Inclusive Leadership
• Talent Development
• Analytical Thinking
• Drives Engagement
• Hiring and Onboarding
• Process Performance Measurement
• Risk Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40