Director, Emergency Outreach and Public Safety

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Position Summary:

Provides visionary and strategic leadership while directing the Colorado emergency outreach and engagement team along with a cross-functional matrix team across Corporate Communications, Customer Care, Key Accounts, State Affairs, Community Relations, Strategic Outreach and Advocacy, Distribution, Gas, Transmission, and Risk to develop, design, and implement strategic plans for emergency response coordination and stakeholder engagement. Partners closely with the Outreach and Advocacy team to align emergency preparedness initiatives with broader community engagement strategies and energy equity goals. Responsible for defining, developing, and maintaining proactive outreach and communication strategies with key account customers, emergency services, major healthcare organizations, and critical facilities before, during, and after Public Safety Power Shutoffs (PSPS) and other emergency events. Leads proactive pre-event outreach efforts including assisting hospitals, healthcare facilities, emergency services, and key commercial accounts with emergency preparedness planning, backup power assessments, and continuity strategies. Includes mapping critical customers and facilities, developing emergency preparedness models, and coordinating with state, county, and municipal emergency management agencies. Partners with operations and the Outreach and Advocacy team to ensure proactive communication, advance shutoff notification, and restoration coordination for vulnerable customers, underserved communities, and essential services.

Essential Responsibilities:

• Emergency Outreach & Engagement. Leads Colorado operating company emergency outreach and engagement efforts. Works across Corporate Communications, Colorado Operating Company, Emergency Management, Safety, Distribution, Transmission, Gas, Risk, and the Outreach and Advocacy team to provide oversight and accountability for strategic outreach to key account customers, emergency services, and major healthcare organizations. Develops and maintains relationships with hospitals, dialysis centers, skilled nursing facilities, and other critical medical facilities to ensure coordinated communication and support before and during PSPS events. Partners with the Outreach and Advocacy team to ensure emergency preparedness messaging reaches diverse and underserved communities. Leads proactive pre-event outreach to assist area facilities with emergency preparedness planning, including backup power assessments, generator readiness reviews, and business continuity planning. Updates critical customer and facility mapping in partnership with state and local emergency management offices, ensuring accurate outreach lists and notification protocols.

• Incident Command System (ICS) Liaison Officer (LOFR). Serves as the primary Liaison Officer (LOFR) within the company's internal Incident Command Structure during Public Safety Power Shutoffs (PSPS) and other emergency activations. Maintains deep, working expertise in the company's PSPS Playbook, including LOFR roles, responsibilities, authorities, and decision-support functions. Coordinates pre-event planning sessions with key account managers, healthcare organizations, emergency services (fire, police, hospitals), and the Outreach and Advocacy team to ensure readiness before potential shutoff events. Acts as the central coordination point between Incident Command, key stakeholders, government agencies, community advocacy partners, and external partners to ensure consistent information flow, alignment, and execution throughout pre-event preparation, incident response, restoration, and recovery phases.

• Key Account & Healthcare Organization Coordination. Partners with Key Accounts team, Outreach and Advocacy team, and operations to ensure the accuracy of the medical device registry, critical customer database, and healthcare facility asset information. Establishes and maintains direct communication channels with major healthcare organizations including hospitals, emergency rooms, dialysis centers, and facilities with life-sustaining equipment. Collaborates with Outreach and Advocacy to identify and support vulnerable populations and underserved communities that may be disproportionately impacted by PSPS events. Leads proactive outreach to assist facilities with emergency preparedness planning, including conducting backup power readiness assessments, facilitating tabletop exercises, and helping develop facility-specific PSPS response plans. Coordinates proactive outreach and notifica