STUDENT-IT Service Desk Consultant - A

To be the first point of contact that provides technological support to all members of Ithaca College via Video Call, Phone Call, Email, Live Chat, and Walk-in interactions.

Provide technological support to faculty, staff, and students via telephone, email, chat, and walk-in interactions. Troubleshoot various issues, such as assessing hardware, any software/firmware, networking, printing, security and user accounts administration.

Create, update, and route TeamDynamix (our system for documenting requests) tickets for all issues. Oversee the process of loaning out college-owned equipment. Opportunities for promotion and job enrichment, through additional, personalized projects designed to help you achieve your goals! 

 

Pay Rate: $16.00

Hiring Manager: Donavan Duffus

Ithaca College’s student employment program offers meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries. These positions allow students to apply classroom knowledge in real-world professional settings, fostering both personal and professional growth.
Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.
It is advised that applicants apply attaching both a resume and cover letter. Application screening will begin immediately. For assistance with the application process, contact Student Employment at StudentEmployment@ithaca.edu. 
In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy.  This position is subject to a criminal background check. All offers of employment are contingent upon the successful completion of the criminal background check. 
For more information about student employment or specific job inquiries, visit our website or contact the hiring manager listed on the job posting.