Supervisor, Court Officer I - Civil Process

Department: Civil Process

County or State funded: County

Exempt or Non-exempt: Exempt

Paygrade: C-113

Salary pay range: $25.26 - $31.57 hourly

Basic Function and Responsibility:

To assist the manager with ensuring service and execution of legal process in the 16th Circuit is carried out professionally, ethically, timely, safely, and in accordance with the law and policies governing these processes. Provide direct supervision to court officer I’s and court officer II’s in the absence of the manager.  Develop a good working knowledge of applicable state laws pertaining to civil process, self-defense, law enforcement tactics, as well as, supreme court rules, court operating rules, and the court resources handbook to ensure the proper and efficient service of process, and execution of court orders in Jackson County, Missouri.  Help identify potential issues and make recommendations to ensure our employee safety and compliance with court policies and department operating procedures. Provide support to the manager, assistant director, and director of the department and address issues reported by the clerical supervisor.

Appointing Authority and Supervision Received: 

The deputy court administrator of circuit court and jury supervisor is the appointing authority.  The court officer I supervisor receives direct supervision by the manager of the unit.

Supervision Exercised:

This position is directly responsible for the supervision of court officer I positions.

Characteristic and Assigned Duties: (The following duties are representative of the position and do not include all duties which may be performed.)

• Manage the daily work of staff to ensure coverage of areas, workloads are monitored and adjusted as needed, assist in the field to serve/execute court orders that will expire due to vacancies, and serve as backup and/or as needed to assist with potentially dangerous situations or other unusual circumstances, such as, large cash seizures, which may occur during or after normal business hours.
• Assist in coordinating with both the clerical staff and field staff to identify and respond appropriately to any known threats, as outlined in the department operational procedures.
• Monitor the staffs’ productivity, proper use of time, routing for service, adherence to laws, court policies, and department standard operating procedures, and address concerns or issues as soon as possible, otherwise; address through monthly meetings, maintaining notes, performance evaluations, constructive feedback, mentorship, and disciplinary action when necessary.
• Utilize a good working knowledge of applicable state laws pertaining to civil process, self-defense, law enforcement tactics, as well as, supreme court rules, court operating rules, and the court resources handbook to assist staff in making appropriate decisions and/or notify the manager or chain of command, if clarification is needed, or when issues need to be brought to the attention of management.
• Recognize, initiate the appropriate paperwork, and notify management when dealing with employment law issues (Worker’s Compensation, Harassment, ADA, Retaliation, FMLA, etcetera), performance issues, internal investigations, hiring processes, other issues involving concerns with the staff and/or with another department, and incidents required to be reported by the Serious Incident Reporting policy.
• Perform other administrative tasks, such as, authorize requests for alias summons and other civil papers to be re-issued at no cost when required, notarize affidavits, transfer papers, review and approve leave requests for vacation, sick, and other forms of leave for staff as authorized, review and process staff time accurately utilizing the court’s timekeeping system, complete requisitions for uniforms/equipment/training, and ensure vehicles and court officers equipment is accounted for, well maintained, and in working condition.
• Assist with scheduling, attend, maintain compliance with training requirements, and support on-going departmental training, such as, firearms training, personal defense, handgun retention, oleoresin capsicum, and building search training.
• Coordinate and ensure all newly hired court officers receive the necessary security clearances, accesses, training manual, and provide hands-on training and monitoring throughout their probationary period.
• Respond and handle escalated telephone calls, emails, and other communications, including meeting with the public in person relating to questions or concerns regarding sunshine requests, inquiries, service concerns and complaints from the public, attorneys and landlords related to the service of process.
• Perform other duties as required.