Cashier and Caesars Rewards Representative - Graveyard

Position Title: Cashier/Caesars Rewards Rep

Department:  Cage Cashiers 00140

Grade:  H10

Position Code: 404107

Job Code: 000384

Legacy Code:   00362

 

 

Located along Lake Tahoe in the Sierra Nevada, Harrah’s and Harveys Lake Tahoe properties are the premier employer of choice. 

 

Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.

 

• Professional and leadership development
• Paid breaks and a free meal during each shift
• PTO/FTO
• Access to the on-site team member gym
• Health and Wellness benefits after 90 days of service
• On-site Wellness Center and monthly health and wellness initiatives
• Employee Assistance Program
• Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
• Optional 401(k) plan eligibility after 90 days of service
• Sign on bonus for select positions 

 

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds that immerse, inspire and connect you”. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

 

JOB SUMMARY: 

This position is responsible for meeting casino and patron cash needs and promoting the company’s customer loyalty program.

 

KEY JOB FUNCTIONS:

• Greets and welcomes customers, with a smile, as a company representative.
• Serves as Caesars Rewards and customer service Role Model for other team members.
• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
• Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.
• Cross-sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
• Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.
• Follows all company policies and procedures, as well as federal and state law.
• Responsible for ensuring customer data integrity.
• Responsible for achieving excellent service scores, constantly raising the bar of service delivery.
• Creates and maintains customer accounts using Harrah’s computer systems.
• Maintains and is held accountable for all funds entrusted to him/her on a shift basis.
• Provides prompt, friendly, and courteous service to all guests, both external and internal utilizing the Spotlight on Service skills while building great relationships and delighting the guests.
• Conducts coin, chip, and coupon transactions for guests and team members.
• Acts as a source of information for guests or refers guests to the appropriate staff or facility.
• Understands various gaming regulations and passes quarterly exams.
• Redeems various marketing promotion coupons.
• Distributes cash to other departments, cashiers and the bank.
• Distributes chips to gaming areas
• Verifies revenue drops from the Count Room and accepts them into Cashier inventory
• Verifies and reconciles Cashier end of shift paperwork, cash, chips
• Cashes personal and obtains cash advances on credit cards for patrons.
• Processes casino credit applications

EDUCATION and/or EXPERIENCE: 

• High school degree or equivalent with previous demonstrated success in a money handling position
• Previous customer service or retail experience required.

 

QUALIFICATIONS:

• Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success
• Strong math skills with the ability to add, subtract, multiply and divide
• Excellent computer skills with the ability to enter, retrieve and interpret information from a computer
• Ability to maintain composure and excellent guest relations under all circumstances.
• Ability to memorize data concerning various events, promotions and services.
• Strong interpersonal and teamwork skills.
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