Become a part of our caring community
 

The Senior Insurance Product Content Professional manages the end-to-end creation, maintenance, and compliance of Medicare member documents, with a focus on Integrated DSNP Provider Directories. You will ensure message consistency across various media and involve complex issue analysis requiring comprehensive evaluation of variable factors. You will support Humana's Digital Customer Experience Technology Strategy and the Customer & Provider Service Domain goals.

Key Responsibilities

Provider Directory Strategy & Lifecycle Management

• Contribute to the development of the multi-year strategy for integrated DSNP provider directories, ensuring alignment with enterprise objectives such as regulatory compliance, customer trust, and operational efficiency

• Manage the end-to-end lifecycle of provider directories, including initial setup, ongoing data updates, quality assurance, and monthly CMS-compliant refreshes

• Maintain the directories as the source of provider information across member touchpoints and channels

Content Development, Compliance & Optimization

• Oversee the creation, review, and publication of directory content, ensuring accuracy, clarity, and compliance with CMS and state regulations

• Implement and document processes for regular content updates in response to benefit, regulatory, and product changes

• Provide expert counsel on directory production techniques, applying modern content management systems and AI-driven tools

Project Management & Integration

• Coordinate project management activities by sequencing milestones, organizing resources, and tracking deliverables in collaboration with cross-functional teams and external vendors

• Coordinate integration of directory data with relevant customer and provider service platforms, supporting real-time information sharing and enhanced agent experience

Cross-Functional Collaboration & Stakeholder Engagement

• Partner with Legal, Compliance, Product, Marketing, and Digital teams to ensure regulatory adherence and business alignment

• Establish and maintain governance models and operating rhythms for directory management, change control, and quality assurance

• Facilitate communication, documentation, and knowledge transfer among partners

Measurement & Continuous Improvement

• Monitor KPIs related to directory accuracy, make updates as needed ensuring compliance effectiveness and operational performance

• Analyze data quality, process efficiency, and stakeholder feedback

• Identify opportunities to reduce operational friction and increase compliant activation of provider data

Use your skills to make an impact
 

Required Qualifications

• 3 years in product development, directory/content management, or compliance-driven document review

• Experience gathering, validating, and managing information from multiple partners

• Proficiency in Microsoft Excel with the ability to quickly learn new applications

• Strong collaboration skills, with demonstrated ability to manage competing timelines and priorities among cross-functional teams

• Experience facilitating meetings and translating complex requirements to clear business value

Preferred Qualifications

• Bachelor's Degree

• Experience with DSNP, Medicare, or Medicaid products and regulatory environments

• Background in qTest or similar testing tools

• PMP or equivalent Project Management certification

• Familiarity with omnichannel content delivery, customer journey mapping, and digital experience platforms (e.g., Salesforce, Adobe)

• Experience in highly regulated healthcare environments, with an understanding of compliance-driven content management

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$71,100 - $97,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individua