Property Manager

JOB SUMMARY

The Property Manager is responsible for professionally managing assigned properties, ensuring the delivery of an elite level of service to enhance hospital and tenant relationships. The Property Manager will manage the property management staff and overall property operations to support property investment plans and operating expenses to achieve Net Operating Income (NOI) growth and maximize cash flow. The Property Manager will plan, organize, and manage the activities of the assigned properties through the optimal utilization of resources to ensure the consistent delivery of customer service and tenant satisfaction. This role will be responsible for a portfolio of assets located in San Antonio, TX, Austin, TX and surrounding areas.

At Welltower, GRIT defines us: passion, perseverance, and purpose driving our never-ending pursuit of improvement.  

• Go-Getter: Relentlessly self-driven, we tackle challenges head-on, setting ambitious goals and achieving them. 
• Rigor: Embracing high standards and challenging work, we strive for solutions that elevate our potential. 
• Integrity: With an ownership mindset, we prioritize long-term wins and unwavering accountability. 
• Teamwork: We champion collective efforts and shared vision to achieve our goals and exceed expectations. 

KEY RESPONSIBILITIES

• Establish, and maintain strong working relationships with health systems and tenants. Plan, organize and manage the activities of assigned properties through the optimal utilization of resources to provide the consistent delivery of Outpatient Medical’s customer service to ensure the highest level of tenant satisfaction. Continue to gather key tenant information and feedback to develop tenant profiles and provide intelligence for new value add program development.
• Develop and implement aggressive annual expense management and service contracting practices that drive property operating expense budgets to support achievement of NOI growth targets, Common Area Maintenance (CAM) budgets and maximize cash flow. Manage operating expense projects and service agreements to meet budget and schedule.
• Provide ongoing input for assigned properties, to include recommendations on capital expenditures. Acquire and maintain a thorough working knowledge of each property asset plan to ensure assigned properties are managed consistent with the stated strategic direction.
• Manage/oversee the ongoing operations of Outpatient Medical staff and vendors at assigned properties to include administration, maintenance and repair, leasing tours and vacant space marketing, renovation and construction, personnel, and financial activity. Maintain involvement and provide necessary assistance to engineering and project management with capital expenditure projects to include, but not limited to, overseeing vendors, ensuring building rules and regulations are followed, and maintaining ongoing tenant communication and interaction to ensure tenant satisfaction.
• Maintain a strong working knowledge of all operations and financial policies, procedures, and systems. Ensure the implementation and ongoing utilization of all company policies, procedures and systems required for the effective operation of all assigned properties.
• Coordinate with Maintenance staff to ensure implementation of a weekly & monthly maintenance inspection program to monitor the efficiency and condition of building. Conduct required maintenance follow up to ensure all action items identified from inspections are addressed satisfactorily and timely. Maintain an ongoing program for building maintenance and cleaning to include scope, bid and monitoring third party service providers to ensure contracts are adhered to and appropriate service levels are being met at most competitive pricing. 
• Prepare/ensure timely completion of monthly and quarterly management reports, to include but not limited to, budget variance reports, reforecasts and income and expense reports with variances noted.
• Responsible for the ongoing collection of tenant rents. Review and approve weekly tenant delinquency report. Develop and implement proactive rent collection and delinquency management measures, promptly elevating any deviations from collection policy to their General Manager or Senior Real Estate Manager.
• Maintain proper risk management practices to include consistent fulfillment of vendor insurance obligations, building life safety and security procedures, and implementation of incident/accident prevention measures and analysis. Review tenant and vendor certificates of insurance, tenant emergen