Customer Service Team Lead- Client Billing (Remote)

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives!

The Team Lead will work as a leader in the Customer Services Department to coordinate workflow of 4 or more Customer Service Representatives. Researches, troubleshoots, follows-up, and resolves account inquiries and problems. Provides guidance and expertise to work group in resolving customer problems. Trains new employees. Assigns and reviews work of assigned employees including scheduling and prioritizing. Working under minimal supervision, reports to Supervisor Customer Service.

Responsibilities:

Responds to and resolves complex problems in response to client billing inquiries and problems; this includes handling irate client calls. Uses multiple billing systems and lab systems to research, troubleshoot and resolve problems in order to address client complaints.  Interacts with sales representatives, account managers and other appropriate field personnel in resolving such issues.

Provides coaching and guidance to staff and leads by example. Is an advocate of continuous improvement and LEAN principles.

Provides phone coverage as needed.

Assists supervisor/manager in performing various assigned responsibilities.

Assists in the orientation and training of new employees.

Qualifications:

Requires a High School diploma or equivalent \\

Minimum 1+  year’s experience in Customer Service required

Previous customer service or call center experienced strongly preferred

Previous leadership role strongly preferred

Previous Labcorp RCM preferred

Strong knowledge of Microsoft Office software including Word and Excel preferred

Application Window closes: 8-21-24

Pay Range: $16-20/hr (State minimum wages apply if higher)

Shift: Mon-Thurs 9:00am-6:00pm (ET) and Friday: 8-5pm (ET).

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.  For more detailed information, please  click here. 

Shift: 9-6 Mon-Thurs and 8-5 Friday (ET).

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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