Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

US Consumer Services (USCS): The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from conceptualization to market launch. We are a highly motivated and collaborative team, looking for a leader with vision who has proven product development skills, relentless customer focus and the ability to thrive in a fast-paced environment. This role has high visibility and broad exposure to many critical areas of the US Consumer business.

Key Responsibilities

• Drive the vision and delivery of new marketing and revenue driving capabilities, grounded in a strong understanding of the customer, business goals, regulatory/financial environment, and technology
• Play a critical role in concept development, feasibility assessment and end-to-end customer experience design
• Translate customer research, usability studies and market analysis into clear, actionable product or capability requirements
• Own products/capabilities through development, testing and launch, advocating for the best outcomes while balancing customer value, feasibility, and risk
• Write and prioritize features for new products or marketing capabilities, balancing the needs of customers with internal goals and resources
• Lead and align cross-functional partners across Marketing, Technology, Risk, Legal, Compliance, Digital Product, and others on the E2E product development process to launch
• Serve as a central point of accountability for delivery, proactively aligning stakeholders and keeping initiatives moving forward through ambiguity and change
• Collaborate with internal tech investment planning and delivery teams to continuously improve allocation of tech funding and product development processes

Required Skills

• Strong intellectual curiosity and creative problem-solving mindset; comfortable working at the intersection of business, customer experience, and technology
• Proactive, self-directed, and accountable—able to independently drive multiple initiatives forward without relying on constant direction
• Solution-oriented, results-driven, with a bias toward action, ownership, and delivering high-quality outcomes
• Willingness to improve processes to drive better launch outcomes
• Deep customer empathy and an end-user-focused approach to decision-making
• Sound judgment and decision-making skills, including the ability to move forward amid ambiguity and incomplete information
• Enterprise-minded and confident communicator who connects the dots, asks thoughtful questions, and respectfully challenges assumptions
• Excel