Office Clerk (Part Time - Redwood City)

POSITION
Office Clerk (Redwood City Clubhouse)

OUR MISSION
To empower the youth in our community with equitable access to social, academic, and career opportunities to thrive

OUR VISION
All youth grow up to lead fulfilling lives fueled by their passions, talents, and a love of learning

OUR CORE VALUES
Curiosity, Respect, Ownership, Ganas, Unity, Equity

ORGANIZATION OVERVIEW
Boys & Girls Clubs of the Peninsula (BGCP) proudly stands as the largest expanded learning provider in San Mateo County, dedicated to empowering 6,700 TK-College students across 30 sites from East Palo Alto to Daly City. We believe that talent is equally distributed across Silicon Valley, but opportunity is not, so we are committed to ensuring that socio-economically disadvantaged students have equitable access to the opportunities that will help them thrive in school and beyond. Students benefit from high-quality academic programs, captivating enrichment activities, and access to critical mental health services. With support from our staff, Board, and broader Team BGCP community, we strive to make our community a great place for all kids to grow up.

POSITION OVERVIEW
As Office Clerk, you will work collaboratively with the on-site leadership team and program staff at our Redwood City Clubhouse where we provide academic support and enrichment offerings to 9th – 12th grade students. You will provide office, administrative, and logistical support to ensure our program can run in an efficient and safe manner.

ROLES & RESPONSIBILITIES

Administrative & Site Management:

• Manage the BGCP office and associated operations during program hours
• Greet, monitor, and track all members and visitors on site, including parents and volunteers
• Manage student sign-in and sign-out process
• Answer all phone calls and return messages in a timely manner
• Manage office, first aid, and program supply inventories
• Ensure that the office is neat and organized and fosters physical and emotional safety and customer service
• Create a positive work atmosphere and foster teamwork and constructive exchange of ideas with peers
• Manage daily snack and lunch processes (if applicable)
• Participate in planning and executing special events as needed (if applicable)
• Undertake other duties as assigned

Enrollment, Attendance, & Data Management

• Manage site enrollment and daily attendance
• Enter all enrollment data in Salesforce, BGCP’s database
• Generate and communicate attendance and membership reports for site leadership staff and to meet ASES reporting requirements

Student, Parent, & Outside Partner Relationships

• Build positive relationships with students in the program
• Support and maintain BGCP behavior standards and discipline policies
• Set high expectations for students and demand compliance
• Supervise youth if asked to, either in the office or as coverage for a classroom instructor
• Communicate with students and families regarding enrollment and attendance issues
• Greet and welcome parents into the program on a daily basis
• Communicate and disperse information about upcoming events and activities to members, families, and the public. Ensure that all information posted and dispersed is up-to-date and accurate.
• Maintain positive relationships with all staff, students, volunteers, outside partners, as well as all visitors.

QUALIFICATIONS

• Spanish fluency is required
• Proficiency in basic computer skills
• Familiarity with MS Office and Google Workspace
• Proven experience of administrative work with and excellent knowledge of standard office processes
• Commitment to BGCP’s mission and vision and working with youth
• Experience working with diverse youth and communities of color
• Keen attention to detail and ability to create systems for efficiency and effectiveness
• Maturity and strong communication skills
• Energy, leadership skills, strong initiative, ability to motivate through positive reinforcement
• Positive attitude, team player, strong customer service orientation

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; and some stooping, kneeling, bending at the waist, reaching overhead, crouching, squatting, and/or crawling. The role also requires