Supervisor - Custodian Services (Department of Residence)

Position Title:

Supervisor - Custodian Services (Department of Residence)

Job Group:

Merit

Required Minimum Qualifications:

• Two years of custodial experience or related building and facilities maintenance, including supervisory experience for a minimum of six months; supervision to include assigning daily work activities, inspecting and monitoring quality or work, and scheduling and coordinating work activities.

Preferred Qualifications:

Prior experience supervising custodial or facilities staff in custodial services, more specifically in residential or institutional buildings (e.g., schools, hospitals, dormitories)

Experience conducting employee evaluations or performance reviews

Experience coordinating supply orders or managing custodial inventory

Training or certification in custodial operations, OSHA, cleaning equipment/machines, or cleaning safety standards (e.g., ISSA, CMI, ServSafe).

Job Description:

Lead with Purpose. Support a Cleaner, Safer Campus.

Join the Department of Residence, a team that keeps Iowa State University resident spaces running smoothly behind the scenes. As a Supervisor - Custodian Services, you’ll do more than manage cleaning schedules—you’ll play a key role in creating clean, safe, and welcoming spaces where students live and thrive. You’ll lead a reliable team, support their development, and take pride in seeing the direct results of your work every day.

Schedule

Mon - Fri 7:30 am - 4:00 pm

What You’ll Do

• Supervise and support a team of custodians in their daily tasks

• Assign schedules and adjust workflows to keep operations on track

• Train new staff and help current team members grow

• Conduct inspections to ensure cleaning quality and safety standards

• Maintain inventory of cleaning supplies, linens, and equipment

• Coordinate furniture moves and deliveries for campus buildings

• Respond to service requests and help resolve custodial concerns

• Suggest process improvements and test new equipment or products

What You’ll Get

• Insurance benefits (medical, dental, and vision) starting on your first day—with timely enrollment

• Competitive retirement options with generous university contributions

• Paid time off, sick leave, and holiday pay – Enjoy Holidays OFF!

• Consistent, full-time schedule with daytime hours to support work-life balance

• Steady work that supports the campus community

Why Join Us?

This position is part of the Department of Residence, supporting the day-to-day operations of residence halls. We work hard to keep things running smoothly behind the scenes—taking pride in service, teamwork, and a job well done. Whether it’s preparing spaces for new residents, responding to building needs, or helping team members grow their skills, every day is an opportunity to make a visible difference.

Characteristic Duties and Responsibilities

• Interviews and effectively recommends hiring, evaluates employee performance, and effectively recommends disciplinary actions, promotions, merit increases, and termination.

• Develops work schedules and directs the daily work routine of custodial employees.

• Trains and orients new employees; conducts formal training sessions to improve employee knowledge and skills.

• Schedules and approves vacation of employees; conducts formal training sessions to improve employee knowledge and skills.

• Inspects all areas of assignment and completes inspection reports.

• Evaluates, tests, and recommends new supplies and equipment.

• Coordinates relocation of furniture and equipment and movement to and from repair shops and storage.

• Oversees assembly and delivery of new equipment and removal of equipment from inventory.

• Maintains inventory of linen and record of linen laundering; maintains inventory of custodial supplies, and keeps and prepares other records and reports as directed.

• Assists in planning procedures and work methods and revises or recommends revisions to improve efficiency of operations and services.

• Is responsible for reporting damage and other irregularities requiring attention or repair.

• Acts upon requests and complaints from departments related to custodial services.

Knowledge, Skills, and Abilities

• Knowledge of standard cleaning techniques and characteri