Customer Solutions Specialist | Customer Service [COC0019216]

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices.  ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management.  We help forward thinking clients solve problems and improve operations. 

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.  Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. 

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.  Learn More About ProSidian Consulting at www.ProSidian.com.

Job Description

ProSidian Seeks a Customer Solutions Specialist | Customer Service [COC0019216] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 216 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Customer Service & Solutions Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Customer Service & Solutions (Customer Solutions Specialist) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Customer Solutions Specialist | Customer Service [COC0019216]

Identify customer pain points and propose solutions.

Collaborate with internal teams to implement fixes.

Follow up on customer satisfaction.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC.  Initially identified Work Site Address (Subject to Change or Working Remotely):  611 East 4th Street

Charlotte, NC 28202

Qualifications

Desired Qualifications For Customer Solutions Specialist | Customer Service [COC0019216] (COC0019216) Candidates:

2–4 years customer service experience, solution-oriented roles preferred.

Education / Experience Requirements / Qualifications

Associate’s or bachelor’s degree preferred.

2–4 years customer service experience, solution-oriented roles preferred.

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership.   Customer Solutions Specialist | Customer Service [COC0019216] Candidates shall work to support requirements for TBD Customer Service Functional Area Services and shall  work as a Customer Solutions Specialist | Customer Service [COC0019216].

Skills Required

Primarily focused on Professional and Management Development Training initiatives and aligned with 216 activities 216 Functional Area Activities. 

Analytical thinking, communication, relationship management.

Competencies Required

• Initiative, customer advocacy, problem-solving.

Ancillary Details Of The Roles

• May handle VIP or high-value accounts.
• Tracks and reports solution success metrics.

Other Details

Often serves in a hybrid support/sales role.

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Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employe