Job Description:

Client Access Representative

Location: Trenton, MO
Employment Type: Full-Time
Shift: Monday - Friday, 8:00 AM - 5:00 PM
 

Job Summary:
Are you a customer-focused professional who enjoys helping others and making a meaningful impact? Join Centerstone as a Client Access Representative and play a vital role as the first point of contact for the individuals and families we serve.

In this role, you will provide administrative and clerical support within a clinical setting while delivering a high standard of customer service. You’ll interact regularly with clients and patients—both in person and over the phone—ensuring a welcoming, efficient, and supportive experience.

The ideal candidate is personable, organized, and thrives in a fast-paced environment. You bring strong communication skills, attention to detail, and a commitment to exceptional service. Proficiency in basic computer applications—including Microsoft Outlook, Teams, Excel, and Word—is required to support scheduling, communication, and documentation.

Position Perks & Benefits:

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• 29 Days of PTO for Full-Time employees

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement (when applicable)
   

Key Responsibilities:

• Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.

• Schedule clinicians' appointments and confirm client benefits and eligibility.

• Manage appointment changes, cancellations, and no-shows according to the established process.

• Work with clients, families, and staff to resolve any problems during the visit.

• Request, prepare, and ensure the completeness of client health records.

• Collect payments, provide receipts, and ensure transactions are accurately recorded.

• Verify and coordinate client referrals.

• Manage the electronic medical records system effectively.

• Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.

• Maintain the general appearance of the reception area, ensuring it is welcoming for clients.

• Participate in quality improvement programs and service monitoring initiatives.

• Perform additional duties and projects as assigned by leadership.
   

Education and/or Experience Qualifications:

• High school diploma or GED required.

• Previous customer service experience preferred.
   

Additional Qualifications:

• Demonstrated basic computer skills are required, including the ability to effectively use Microsoft Outlook, Teams, Excel, and Word for communication, scheduling, and documentation tasks. ​

• Excellent oral, written, and interpersonal communication skills.

• Strong customer service orientation.

• Ability to multitask while maintaining a team player mentality.

• Excellent organization and typing skills.

• Reliable transportation to the assigned area.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet