Senior Associate, Production Support Development Manager

Location Designation: Fully Remote 

 

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

 

 

 

Business Unit Overview

Our Agency distribution system is the cornerstone of New York Life, where dedicated individuals like you connect with clients and build lifelong relationships. As part of our team, you'll equip agents with the tools and training they need to thrive. Your work helps foster financial security for countless individuals, shaping their futures and contributing to the growth of the business.

 

 

What You’ll Do:

Specialization (Virtual Proactive Agent Base (PAB) and Retention Support)

• Dedicated Virtual Support to targeted focus agents with goal of increasing individual agent productivity and reaching PAB status by year end. 
• Individual Instruction and Drills (IID’s) Knowledge, skills based and case prep.
• PRPs utilizing Growth Development Coaching
• Identify opportunities in Book of Business
• Track and measure activity in Sales Central
• Prospecting and activity support for targeted agents
• GuideMe mastery 
• New Org RR adoption and NYLIC U / Practice Model enrollment 
• GuideMe adoption / Sales Concept skill builders 
• Zone specific accountability sessions
• Targeted GID’s for focus agents 
• New Agent Productivity tracking for GO
• Coordinate efforts and alignment with GO management Team to support agent development

 

Support

• Drive, monitor and support New Org Agent Proactive Agent Base and productivity efforts.
• Strong Understanding of New York Life’s Key Technology areas, including Dashboard 2.0, GuideMe, Sales Central, New Org Retention Tool and NYLIC University
• Understand and drive NYLIC University Online. This includes system navigation for both Development Manager and Agent users, assigning scheduled offerings, assessment review and tracking and curriculum and regulated course reporting.
• Ensure the Field Development System (FDS) is implemented and executed effectively with target agents. This includes PRP Coaching Discussions and Agent Development Planning Meetings with the Field Management Team in addition to supporting Monthly and Annual Plan Meetings.
• Channel, drive and promote sales initiatives and incentives with Target Agents, GO Field Management Teams and the Zone. Develop a solid knowledgebase of NYLIC products.
• Effectively train agents to gather names through prospecting process of referrals, social media mining, networking, community events, and center of influence development.
• Effective with technology to enable training and support in virtual environment. 

 

Key Competencies

• Persuasive, Verbal, and Written Communication Skills
• Coaching and Performance Management
• Facilitating Group Training sessions 
• Developing, Empowering and Influencing Others
• Providing Motivational Support
• Goal, Impact and Result Oriented
• Adaptability and Flexibility
• Leading Change
• Problem Solving