PGATSS - Manager in Training

Overview 

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from diverse backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.  

Position Summary 

The Manager in Training (MIT) will be learning how they are responsible for the overall store operations (i.e., expenses, merchandising standards, operations standards, compliance, safety, security, and workforce). During this time, you will work closely with cross-functional partners in Human Resources, Asset Protection, and Operations at the District, Region, and Store Support Center levels to learn how to execute the PGA TOUR Superstore business strategy within his/her/they future Store. During this training you will learn to build and support a store culture, in partnership with key stakeholders, that is aligned to the PGA TOUR Superstore mission and behaviors where employees are engaged and inspired.  

Key Responsibilities:  

Customer Experience 

• Learn to lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizes the customers over tasks, and delivers a welcoming and inspiring experience. 

• Learn to Listen and Respond to internal and external customers and build strong relationships in the store, organization, and community.  

• Learn to drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams. 

• Learn to inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers.  

• Learn to manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience.  

Operational Excellence 

• Learn how to create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals. 

• Learn to make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.  

• Learn to demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.  

• Learn how to ensure compliance with all safety and security policies and procedures. 

• Learn how to demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable to this commitment. 

• Learn how to inspect all schedules for proper allocation & guidelines to support peak traffic times, key holiday events &a