Senior Product Designer

About the role:

As a Senior Product Designer, you'll independently drive and elevate the UX for critical and strategic features, often across multiple product areas or complex initiatives. You'll collaborate cross-functionally to proactively identify systemic problems, define visionary solutions, and deliver user-centered design strategies that drive significant, measurable business and user impact. You'll also mentor and guide less experienced designers.

You'll play a pivotal role in shaping and optimizing the end-to-end user experience within our products, often influencing product strategy. You'll expertly craft intuitive and scalable user flows, design highly functional and elegant interfaces, and establish consistent design patterns across all product touchpoints. You'll demonstrate a deeply proven ability to conceive, shape, and deploy highly impactful user experiences across entire product features, end-to-end journeys, and often, new product initiatives.

You'll lead collaboration with Product Managers, Engineers, User Researchers, Content Designers, and Key Stakeholders. You'll translate complex user insights and ambiguous product requirements into innovative, efficient, and effective design solutions that not only align with user needs and business goals but also anticipate future needs and drive product evolution. You'll also be expected to influence cross-functional partners and advocate for design excellence at all stages.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Drive Product-Led Growth & Strategic Impact 
  • Translate complex business objectives into innovative, user-centered design strategies that accelerate growth across key metrics (activation, retention, conversion). 
  • Lead design of AI/automation-driven experiences and proactively resolve systemic challenges impacting product adoption.
• Lead Cross-Functional Collaboration 
  • Orchestrate collaboration with PMs, User Researchers, Content Designers, and Engineering leads from discovery through launch, ensuring technical feasibility and high-quality execution of complex initiatives.
• Champion the User & Advocate for Vision 
  • Build deep understanding of user needs across diverse segments through advanced research, and advocate for intuitive, accessible experiences that align with long-term product vision, especially for AI/automation features.
• Master Design Expertise & Systems Thinking 
  • Apply the right design methods to solve highly ambiguous problems, contribute to the evolution and governance of our design system, and consistently deliver exceptional quality across multiple workstreams.
• Influence & Mentor
  • Influence strategic direction alongside Product, Engineering, and Research leadership. Articulate complex design decisions with clarity, and mentor junior designers to uphold design excellence across the team.
• Architect Scalability & Efficiency
  • Develop scalable, maintainable design solutions that optimize workflows, champion self-service efficiencies, and maximize product impact.
• Drive Innovation & Future-Proofing
  
  • Evaluate and integrate emerging AI, generative design, and novel interaction paradigms. Lead research initiatives, challenge assumptions, and develop high-fidelity prototypes to explore transformative product experiences.

About you:

• A bachelor's degree in Human-Computer Interaction, Graphic Design, or a related field, and/or the equivalent of 5-9+ years of experience in UX/Product Design, with a significant portion in a senio