IT Specialist

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

FOR ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

 

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

VIEW BOSTON

View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here.   www.viewboston.com

THE ROLE   

The IT Specialist will support IT operations and maintain our technology infrastructure. This role includes providing technical support, performing system maintenance, and troubleshooting issues while collaborating with various departments and IT team members. The candidate should be customer service-oriented, able to work independently, and flexible in adapting to the needs of the View Boston Observatory IT operations. They must thrive in a fast-paced environment, effectively manage changing priorities, and demonstrate strong analytical and problem-solving skills.

 

ESSENTIAL FUNCTIONS

•  Technical Support:
  •  Provide first-line support to staff, assisting with technical issues related to hardware, software and network systems.
  •  Troubleshoot and resolve IT problems via ServiceNow in a timely manner, to minimize downtime and disruptions to guest experience for all departments.
  •  Effectively communicate productively and professionally to internal and external stakeholders on updates on IT-related issues.
  •  Escalate more complex issues to Lead IT Specialist or Manager of Venue Technology as needed to ensure proper resolution to issues.
  •  Assist with setting up and configuring new hardware and software, ensuring proper installation and functionality, including multiple point-of-sale systems for View Boston venue.
  •  Replacement of defective hardware before, during and after events.
  •  Provide excellent desktop support services to internal staff.
  •  Provide AV support for attractions & special events.
  •  Serve as View Boston building wide point of contact on IT related matters.
•  System Maintenance:
  •  Conduct Observatory walk-throug