Session Helpdesk Specialist

Initial Posting Date:

10/11/2024

Application Deadline:

10/27/2024

Agency:

Legislative Administration Committee

Salary Range:

$3,968 - $5,951

Position Type:

Employee

Position Title:

Session Helpdesk Specialist

Job Description:

Technology has never been more important for the Oregon State Legislature than it is today. Legislative Information Services continues to adapt to the current Capitol Building construction project, ensuring that Oregonians may continue to communicate with their Legislators, timely access to legislation, media services and other legislative systems. Doing so, takes a team of dedicated, diverse, and hard-working professionals committed to customer service.

Information Services is recruiting for Session Helpdesk Specialists to support their mission. Session Helpdesk Specialists are the gatekeeper to Information Services and serve as the first point of contact with the department. Helpdesk Specialists staff the IS Helpdesk as scheduled and create support tickets for customers who contact the Helpdesk requiring assistance. This position also installs, configures, and troubleshoots hardware and software for desktop, notebook, personal tablets, and cell phones. Assistance is provided over the phone, via remote assistance software, and in-person desktop support.

The Capitol Building is currently undergoing extensive renovation/construction which has required some legislative staff be relocated to off-site buildings within one block of the Capitol. Session Helpdesk Specialists work onsite a