Operations Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Disaster Recovery (DR), Information Technology (IT), Information Technology (IT) Systems, Network Administration, System Administration

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

Operations Manager 

 

Job Description Summary: 

 

Work Location: Onsite - Doral, FL (No telecommuting option) 

Clearance: Top Secret (SCI eligible) 

 

GDIT provides enterprise-wide IT services in support of US Southern Command’s (SOUTHCOM) mission critical operations throughout their Area of Responsibility (AOR), which consists of Central America, South America, and select countries in the Caribbean. SOUTHCOM is headquartered in Doral, FL.  

 

GDIT SOUTHCOM Cyber Information Technology Enterprise Services (SCITES) is working to deliver and operationalize information technology (IT) services for all US SOUTHCOM combatant command constructed networks. These constructed networks span the US SOUTHCOM Area of Responsibility (AOR). Work performed under this Task Order directly provides US SOUTHCOM a defensible, secure, modern, and efficient IT infrastructure across all combatant command constructed networks. 

 

We have an opportunity for an Operations Manager to work in support of SOUTHCOM Cyber Information Technology Enterprise Services (SCITES). 

 

This position supports SOUTHCOM's transformative move to a Zero Trust Architecture in alignment with the DoD Zero Trust Strategy and Executive Order (EO) 14028. 

 

Responsibilities and Tasks: 

• Lead systems administration, network administration, engineering, watch officer, inside cable plant, and collaboration teams responsible for maintaining the enterprise environment.  

• Ensure the operation of the enterprise meets or exceeds service level agreements (SLAs) and serves as the point of contact for enterprise operations.  

• Responsible for maintaining cybersecurity compliance by applying security principles, practices, and procedures in compliance with applicable security regulations and/or policies. 

• Manage and set priorities for the design, maintenance, development, and evaluation of enterprise infrastructure systems. 

• Ensure network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.  

• Ensure server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. 

• Employ and enforce change management, problem management, incident management, asset management, and service delivery.  

• Design and implement short-mid-long-term service improvement plans to ensure infrastructure capacity meets existing and future requirements. 

• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration. 

• Establish or revise service level agreements.  

• Ensure all deliverables are delivered on time and contain all contractually obligated requirements.