Museum Store Director

The Museum Store Director is responsible for implementing the overall strategy of the museum’s retail operations (in-museum and ecommerce), which includes merchandise selection, sales operations, staff management, budgeting, membership sales support and reimagining a mix of products that will maximize the store’s revenue while appealing to a diverse cross section of visitors and members. This position reports to the Chief Financial Officer.

Essential Duties & Responsibilities -

Sales Operations and Merchandise Management:

• Research, select, and purchase product assortment for the store and ecommerce site to match the Museum’s collections and exhibitions and support the store mission, goals, and brand. This includes developing a merchandise mix that reflects the seasonal nature of retail in South Florida and supports the Museum’s goals of being accessible to a diverse cross section of visitors and members.
• Evaluate options, source and negotiate with vendors, and secure competitive prices, quality, and terms to deliver high-quality, relevant merchandise and value to customers.
• Set retail prices and analyze sales performance of merchandise to maximize return on investment.
• Manage POS software and maintain the store database, keep abreast of software upgrades and obtain training as necessary on an ongoing basis.
• Set sales goals and monitor performance metrics to ensure revenue targets are met or exceeded.
• Oversee product development and licensing agreements to create unique museum merchandise.
• Coordinate ordering and procurement of catalogues and books for the museum.
• Create visually engaging displays to showcase merchandise and enhance customer experience.
• Manage store layout and fixture arrangements to optimize product visibility and flow.
• Keep current with emerging trends related to museum retail stores as well as innovative specialty retail trends.    

Financial Management:

• Collaborate with the Chief Financial Officer (CFO) to develop and manage a long-term growth strategy for the store, aligned with the Museum’s mission and overall strategic goals.
• Develop annual budgets and operational plans for the store, managing product selection and expenses to meet net income goals.
• Analyze sales data to identify trends, opportunities for improvements, and actionable insights for driving store performance.
• Monitor and manage cost controls, identifying opportunities for cost reduction without compromising quality or customer experience.
• Implement and maintain inventory tracking systems to ensure accurate reporting, stock levels, and loss prevention.
• Conduct regular cycle inventory counts to ensure the accuracy of stock levels and consistency with reported data.
• Develop and implement efficient standard operating procedures (SOP) for store process as well as handling cash, check, and credit card transactions, ensuring proper controls and reconciliation.
• Prepare the store for the Museum’s annual audit by generating reports, performing a manual inventory count, and ensuring all inventory and sales records align with the results and cash receipts.
• Provide daily/weekly/monthly sales reports meeting regularly with the CFO to review performance and make necessary adjustments.

Team Leadership and Management

• Oversee and directly supervise the retail sales team, including hiring, training, coaching, scheduling, motivating, and performance management.
• Lead and promote effective communication to ensure well-informed and responsive store associates.