Shop Service Supervisor - Shakopee, MN

Job Description:

Job DescriptionPOSITION SUMMARY

The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base.  The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization.  Candidate preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Job Planning

• Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support

• Ensure professionalism and a high customer service standard

• Expedite service orders and calls, if necessary

• Sell repairs and follow up work

• Track and follow up on leads brought in by field operatives (technicians and inspectors)

• Develop quotes in a timely manner

• Schedule preventive maintenance and repair activities on equipment

• Resolve customer issues and complaints

• Complete, process and route appropriate paperwork

• Provide a high level of communication with both Customer and Office

• Perform service work to assist with overflow and emergencies, as needed.

• Source difficult to find parts

• Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs

• Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order

• Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians’ equipment and vehicles and record the results.

• Enter data into SAP database as necessary and utilize MS Office applications

• Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones

BASIC QUALIFICATIONS:

• High school diploma or GED

• 1+ year of lead/supervisor experience

• 2+ years of mechanical experience with heavy equipment

PREFERRED QUALIFICATIONS:

• 2+ years of experience managing technicians

• Ability to pass MVR

• 2 year technical degree 

• Automotive, heavy equipment, shop environment experience

• Thorough knowledge of electrical theory for power and controls.

• Familiarity with utility equipment

• Operations Experience

• Previous experience running a Service Department

• Understanding of OSHA/ANSI standard

• Strong organizational and prioritizing skills

• Thorough understanding of the financials for a service company

• Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills

• Customer focused, with good interpersonal and communication skills, both verbal and written

• Collaborative leadership skills

• SAP experience

WORK ENVIRONMENT CONSIDERATIONS:

• Work various environments a