Customer Success Manager

Enumerate is looking for a Customer Success Manager to grow with our team! 

Our Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customer’s behalf. Your enthusiasm, focus on people, and need for challenging, yet rewarding work will help make you the perfect fit for our customer success department. 

Our team of customer success managers are described as close knit and supportive, reporting directly to our very involved VP of Customer Success. Salary range is 60-70k, depending on experience. This is a full-time, salaried role with opportunities to work fully remote. 

Who will love this job

• Someone who wants to be the voice of the customer, navigating internal processes with Product and Support on their behalf
• Someone who values independent work processes
• Someone who is a born influencer, thriving on presentations and taking the lead on opportunities to add value

What you’ll do

• Be a trusted advisor and partner for our clients, developing a deep understanding of key account needs.
• Be the voice of the customer and navigate internal processes with stakeholders from various teams
• Plan, present, and effectively lead quarterly business reviews with clients to inform them about their ROI through using our software.
• Identify upsell opportunities to maximize customer growth
• Create strategic use cases to inform Product team of customer requests
• Demonstrate detailed knowledge of customers’ business challenges, opportunities, and how our products and solutions address them; measure and monitor customer critical metrics regularly.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Share feature requests and information with Product team as required
• Assist with challenging customer requests or issue escalations as needed

You should have

• Required: 2+ years of proven experience in a customer success role
• Preferred: experience supporting a SaaS product - this will make you a stand out candidate!
• Preferred: experience with a CRM software (we use Salesforce) and Microsoft Office
• Proven ability to build and maintain relationships, while working to mitigate churn and drive engagement and renewals
• Excellent interpersonal and communication skills, both written and verbal
• Demonstrated ability to drive continued value for customers
• Willing to travel quarterly for all-hands meetings
• Eligible to work in the US without sponsorship

Why Enumerate:

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world