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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for the processing and validation of service requests in order to produce accurate Account Analysis statements and effectively bill clients for treasury services. Research and resolve issues identified on system reports produced daily and monthly. Provide support to client services, product managers, and other operational and client facing teammates to resolve billing issues, answer questions, provide guidance, and address client concerns. Duties may include work on specific tasks such as designing logic for new procedure development, developing oral and written communications, and recommending improvements to standard practices and procedures. Work independently with moderate support and supervision from Senior Specialist and the Account Analysis leadership team.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1.    Is proficient on the account analysis system, including its features, functions, processes and procedures.
2.    Process service requests and complete daily work flow activities timely and accurately following departmental procedures and guidelines.
3.    Analyze requests and develop logical plan for implementation.
4.    Make corrections to errors or discrepancies found online or on system reports.
5.    Review and/or initiate general ledger and monetary entries and ensure proper posting.
6.    Support billing validation prior to statement files being produced by reviewing and making necessary corrections.
7.    Prioritize requests and manage workload daily.
8.    Maintain an orderly filing system for correspondence, records, and reports for efficient retrieval of information according to policy and procedures.   
9.    Understand department policy and procedures, impact of system updates and keep documentation up-to-date.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    High school diploma or equivalent education, training, and work-related experience.
2.    Two or more years in Treasury Solutions, bank operations, or other related industry experience.
3.    Experience with billing systems and related processes
4.    Ability to make responsible decisions and use sound judgment in daily workflow activities
5.    Ability to work independently and manage multiple time-sensitive work activities in a sometimes high pressure environment.
6.    Ability to work in a team environment
7.    Strong analytical and critical thinking skills to effectively evaluate information, understand details and develop logical resolutions and decisions
8.    Diligent, flexible, and detail-oriented, with excellent organizational skills.
9.    Strong verbal and written communication skills.
10.    Ability to work independently and manage time effectively
11.    Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1.    Degrees/education in Finance, Accounting, Business, or other related field
2.    Good working knowledge of branch and banking system