Interpreter Supervisor

Interpreter Services  
Full Time
AM/PM Shift 
am/pm

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina’s first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer’s care center and nearly 80 physician practices.  Its postgraduate medical education programs include family medicine and transitional year.

 

 

 

 

Job Summary

Provides direct supervision of staff and assists the manager with daily operations of the department. Schedules employees and delegates workload. Provides scheduling oversight, assigns interpreters to requests based on organizational needs and proactively monitors ServiceHub for incoming requests, scheduled appointments and cancelations. Manages employee hours to ensure that adequate staffing levels are always planned. Provides support and guidance to staff interpreters in the assignment and reassignment of requests, scheduling concerns or requests and presents a positive image and attitude. This candidate will help in implementing policies and procedures and will make suggestions for process improvement for the department. Collaborates with requesting departments and patients to find solutions to scheduling conflicts. Works closely with the Interpreter Services Manager in assuring interpreter requests are managed in a timely manner. Participates in interviews and makes recommendations for hires. Evaluates and counsels employees on work performance and attendance, and provides recommendations regarding promotions and terminations to department management. Responsible for managing departmental activities in the manager's absence. Possesses the ability to appropriately prioritize and perform multiple tasks at one time, as well as modifying plans and approaches based on changing situations, needs and follows through to achieve final resolution. Deploys interpreter services to LEP patients.

Minimum Qualifications

Minimum Education: Associate's Degree 
Minimum Years of Experience: Two Years Experience in Scheduling or Providing Interpreter Services to LEP Patients
Substitutable Education & Experience (Optional): An Associate's Degree and 2 years experience can be substituted for a High School Diploma and 4 years experience as a hospital-based medical interpreter 
Required Certifications/Licensure: Certified Medical Interpreter
Required Training: Proficient Computer Skills (specifically Microsoft Outlook);

ServiceHub Scheduling or similar scheduling software; 

Excellent written and oral communication skills in both English and Spanish

Essential Functions

• Assists Interpreter Services Manager with leading and directing the department's daily operations and supporting short and longterm goals including, but not limited to:   
      a. Onboaring and orientation of new hires
      b. Collaboration with manager on annual perfomance reviews including, but not limited to, attendance and tardiness,  communication/collaboration, and judgement/decision making.
     c. Collaborating in interviews and decisions about hiring.
     d. Verbal and written counseling of staff interpreters as necessary when performance criteria and interpreting standards are not met.
• Supervises daily deployment and assignment of staff interpreters. Reviews daily assignments of each interpreter to assure a reasonable workload and logistics.
• Monitors ServiceHub's Office Portal for incoming requests, scheduled requests and cancelations.
• Assigns and schedules requests utilizing ServiceHub’s Office portal and Outlook. 
• Creates weekly department schedules following the schedule pattern and  coordinates the appropriate assignment and deployment of staff interpreters.
• Appropriately handles PTO requests and communicates with staff interpreters to create alternative schedules to cover requested time off. 
• Resolves scheduling conflicts to coordinate appropriate coverage.

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