Finxact - Director, Customer Digital Experience

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Finxact - Director, Customer Digital Experience

Finxact from Fiserv powers the next generation of financial services. Our platform is engineered from the ground up to meet the needs of financial institutions, fintech, and embedded finance today and wherever the future takes us.

What does a successful Director, Customer Digital Experience do at Fiserv?

You will oversee the UX/UI domain for the Finxact Digital suite of capabilities. You will drive platform adoption and enhance user experience across Finxact.io through digital, self-service user experiences. You will be a key leader on the Finxact Digital team, and actively collaborate with various departments, including Marketing, Sales, and Product, to set the design direction, lead user research initiatives, and shape the overall user experience.

What you will do:

• Own the UX/UI design strategy for Finxact Digital and set a compelling vision that aligns with the company’s business objectives and user needs
• Lead the design of intuitive, user-centered digital experiences and self-service tools that enhance the overall user experience and drive adoption of Finxact
• Collaborate with cross-functional teams including Marketing, Sales, Product, and Engineering to ensure a cohesive and seamless user experience across all touchpoints
• Lead research initiatives to deeply understand user needs, behaviors, and pain points
• Analyze customer journeys, user feedback, behavioral data, and market research to identify areas for improvement and innovation
• Develop high-fidelity prototypes, wireframes, and visual designs
• Ensure consistency and quality across all design outputs, maintain a high standard of excellence alongside the Finxact Digital Product team
• Serve as a leader on the Finxact Digital team and oversee the user experience domain

What you will need to have:

• 8+ years of experience in UX/UI design, with a strong background in leading digital customer experience initiatives, preferably within the fintech or banking industry
• 4+ years of experience in UX/UI design principles, methodologies, and best practices
• 2+ years of experience in a leadership role, with the ability to mentor design teams
• 2+ years of experience facilitating user research, interviews and testing cycles
• 2+ years of experience with design tools such as, Figma, Adobe, or other design tools
• Bachelor’s degree in design, human-centered design, or a related field or an equivalent combination of education, work or military experience

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity