Manager Field Services - Southwest US

 

 

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

 

 

What we need:

 

Mohawk is looking for a Manager of Field Services I who can do more with Mohawk. The ideal candidate will work with sales management to plan, develop and control budget and ensure the cost-effective delivery of quality field services that enhance internal culture and external customer perception.

 

This position will be responsible for implementing and overseeing field services that lead process improvement efforts based upon key drivers of employee and customer satisfaction 

 

What you’ll do:

 

• Partner with claims, customer service, sales, manufacturing, and end-user to resolve issues.
• Develop marketing materials to support field services (i.e. installation guidelines, warranties, etc.)
• Assist and often perform field correctional services such as inspection, shearing, color-blending, etc.
• Conduct certification classes with outside vendors.
• Conduct trials and issue recommendations to product development and manufacturing regarding new products.
• Supervise and train field service technicians and coordinators.
• Performs other duties as required

 

What you have:

 

• Bachelor’s degree in a related discipline or an equivalent combination of education, training and experience that provides the required skills and knowledge to perform the essential function of the job
• 5+ years in a sales environment, working directly in support of a diverse sales force or sales service role
• Proficient using a PC and other department specific databases and/or systems
• Knowledge of budgeting and expense control to plan, implement and control expenditure while maintaining and improving quality standards

 

What you’re good at:

 

• Excellent communication skills to effectively interact and negotiate with internal and external customers and business contacts at all organizational levels
• Ability and willingness to challenge established practices and draw relevant conclusions; ability to persuade, market and sell new ideas; ability to work in a high-pressure environment and exercise good judgment to resolve problems in the absence of formalized guidelines and procedures.
• Ability to solve practical problems and deals with a variety of concrete variables in situations where only limited standardization exists.
• Capacity to use appropriate conflict resolution methods in situations to maintain professionalism in accordance with corporate standards

 

What else?

 

• Work environment may vary from normal office environment to a noisy, high traffic manufacturing production & distribution environment.
• Travel within Southwest region of U.S   

 

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Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

 

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.