Manager i2 Product & Training Delivery 2

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: None

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman is hiring a Product & Training Delivery manager within the Insights & Intelligence (i2) organization to maximize the adoption of our products and ensure a superior user experience. This manager will report to the AI Platforms and i2 Operations Director and be based in Falls Church, VA. Hybrid and/or remote options will be considered for the right candidate.  

 Insights & Intelligence (i2) is reimagining decision making at Northrop Grumman and driving our data, analytics & AI transformation. As part of our Chief Information & Digital Office, i2 works with all enterprise domains and businesses. 

As the i2 Product and Training Delivery lead, your background as a training, change management, or user experience professional will ensure that we have a comprehensive approach to launch, training, adoption, and organizational change management. 

  

Responsibilities include (but are not limited to) the following: 

• Develop and implement a comprehensive product delivery approach for the i2 portfolio including standards and best practices for end user training, communications, and support 

• Support the development and delivery of end-user training for AI and analytics products as well as annual compliance training related to the protection of data and responsible use of AI 

• Partner across our delivery teams to develop methods and metrics to assess user feedback, training effectiveness and product usage 

• Assess and analyze user feedback, training effectiveness, and product usage metrics to identify areas for improvement and adapt strategies accordingly 

• Coordinate efforts across team members and serve as a people manager for a small team focused on training 

  

Basic Qualifications: 

• Must have a minimum of 8 Years of relevant experience with a Bachelors Degree OR 6 Years of relevant experience with a Masters Degree OR 10 years of relevant experience with an Associates Degree OR 12 years of relevant experience with a High School Diploma.

• Strong communication and presentation skills 

• Demonstrated ability to manage multiple projects while maintaining a keen focus on detail to ensure flawless execution 

• Proven experience with company-wide product rollouts and associated organizational change 

Preferred Qualifications:  

• Bachelors or advanced Degree in Organizational Psychology, Human Factors Engineering, IT or related discipline 

• Proficiency as an administrator with Northrop Grumman's learning management systems (LMS) and other training tools  

• Familiarity with ServiceNow knowledge articles and service catalog capabilities 

• Strong analytical skills and the ability to abstract meaningful insights from training and feedback data 

• Demonstrated experience in training content development, curation, and deployment 

Primary Level Sala