Consultant, Business Project Management - MLS Operations

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Role Summary:

This role plays a critical part in strategic planning and execution within the Management Liability & Specialty planning unit.  As a portfolio manager, this associate is charged with tracking and monitoring the entire portfolio of work being done to support MLS across the organization.  As a project manager, this associate will manage and help to deliver projects being led out of the MLS Operations team.  As a coordinator of strategy, this person will facilitate the maintenance of capability roadmaps and their connection to strategic objectives.  In addition to these core responsibilities, this role also manages a variety of miscellaneous responsibilities related to effective communication within the MLS planning unit.

Key Skills:

• Strong relationship builder
• Effective communicator
• Proactive
• Well-organized
• Able to create clarity from ambiguity

Primary Duties:

• Track, oversee, and report out on the portfolio of work being done in service of MLS (both within the planning unit and in other areas)
• In collaboration with senior MLS leaders and leaders from supporting areas, facilitate the maintenance of capability roadmapping
• Manage the set of projects being led by the MLS Operations team, including creation of standard project deliverables (charters, status reports, etc.)
• Assist with project deliverable creation (process mapping, training materials, etc.)

Secondary Duties:

• Facilitate communications within the MLS planning unit (newsletters, all-associate meetings, leadership connections, etc.)
• Maintain and update business continuity documentation
• Help manage MLS SharePoint sites
• Monitor and maintain MLSOps shared email account
• Liaise with Learning Resources to communicate associate development needs

*This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.*

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Consultant, you'll manage projects to drive business objectives. You will identify and develop business process mapping and recommend and implement policies and procedures for new and existing business processes. You'll support the business administration functions for your assigned area.

Job Description

Key Responsibilities:

• Coordinates and prioritizes all aspects of projects, including: planning, communication, execution and completion.

• Develops and controls timelines, including regularly re-assessing risks, throughout project life. Revises project plans on an ongoing basis to maintain alignment with other projects and the business strategy.

• Coordinates business/systems unit resources to log issues, designs processes and implements solutions. Maintains awareness of customer and systems requirements and conforms to those requirements.

• Responsible for internal and external resource management, budgeting and cost containment.

• Provides mentorship and feedback to project team members. 

• Recommends and implements policies and procedures for new business processes and manages these processes upon completion of the project. Communicates process changes to impacted business units.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director or Officer. This is an individual contributor position. 

Typical Skills and Experiences:

Education: Undergraduate studies in business, mathematics or related field. 

License/Certification/Designation: Project Management Certification preferred.

Experience:<