Lead Program Trainer

About Us:

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

SUMMARY: The Lead Program Trainer is responsible for engaging with team members, program supervisors and managers, and cross-functional departments to support and lead training activities. This role ensures effective onboarding and continuous education for all agents to maintain operational excellence and compliance. The Lead Program Trainer also plays a strategic role in designing, evaluating, and enhancing training frameworks, overseeing high-impact initiatives, and serving as a subject matter expert for both internal stakeholders and clients.

DUTIES AND RESPONSIBILITIES:

• Responsible for overseeing and managing the training at both Orlando or OPK site locations, requirement is to be local to an AssistRx facility.
• Responsible for planning and coordination of program trainings and their activities. Delegate as necessary.
• Monitor implementation of program features, services, policies, and practices with senior management and client.
• Work to keep program training on schedule.
• Coordinate training communications with team and senior management and client.
• Schedule training-related meetings and events.
• Create and maintain program training presentations.
• Continuous monitoring of existing processes and analyzing their effectiveness.
• Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions.
• Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on program enhancements, process changes or areas to expand our service offerings.
• Review the creation of staffing model recommendations prior to presenting to leadership to ensure leader is presented with best and worst-case scenarios.
• Ensure consistency of processes, optimization of workforce and achievement of performance metrics.
• Assist with the development of policies and procedures for the department.
• Lead the design and implementation of strategic training initiatives across multiple programs.
• Evaluate training outcomes using performance metrics, KPIs, and feedback to drive continuous improvement.
• Coach and mentor junior training staff, including Trainers and Training Coordinators, to develop their instructional skills and subject matter expertise.
• Collaborate with leadership and client stakeholders to assess future training needs aligned with business goals.
• Act as lead training representative in cross-functional projects and initiatives.
• Develop advanced instructional materials and lead high-stakes client-facing training presentations.
• Serve as a point of escalation for complex training challenges and initiatives.
• Additional responsibilities as needed based on department, program and project requirements.

Requirements

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Bachelor’s degree in healthcare administration, education, business, or related field preferred.
• Other skills required: 

• Previous work experience in Specialty Pharmacy or Customer Service.

• 5 years of progressive health care business experience (SPP, hospitals, or insurance).
• Minimum 2 years of experience in a lead or senior training role within healthcare, pharmacy, or similar regulated environment.
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills.
• Demonstrated strong written and verbal communication skills.
• Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics.
• Problem solving skills.
• Excellent communication and interpersonal skills to maintain strong relationships.
• Exceptional organizational and multi-tasking skills.
• Superior analytical and problem-solving abilities.
• Experience in supervising learning programs and team members.
• Ability to apply sound learning principles, learning technology and program management skills together in the design, development, and maintenanc