Revenue Cycle Training Specialist

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

The Revenue Cycle (RC) Training Specialist will serve in an instrumental role building and deploying Huron’s Revenue Cycle training offering. Within this role, the individual will be responsible for Revenue Cycle staff and leadership training, onboarding, competency assessments, and ongoing development. The individual will provide training across several Revenue Cycle areas including Patient Financial
Services and Patient Access. Prior Revenue Cycle expertise combined with knowledge of adult learning principles will be critical success factors for the role.

Huron’s Revenue Cycle Training Offering includes providing strategic and operational leadership for the development and deployment of our client’s system-wide revenue cycle training programs, supporting end-to-end revenue cycle training and education for hospital and medical group operations. Huron is responsible for determining the learning needs of our client’s various audiences (staff and leadership levels) to ensure appropriate and effective learning solutions and position the organization for achievement of best practice standards. Huron Revenue Cycle Training Specialists coordinate and facilitate all Revenue Cycle training content and courses. In the event client Revenue Cycle staff are spread across a region, this individual will need to travel to multiple sites and conduct virtual training sessions.

DUTIES & RESPONSBILITIES:

The Revenue Cycle Training Specialist will contribute to the design and implementation of curriculum to meet business needs across the Revenue Cycle. The ideal individual will conduct training and classroom-based coaching both onsite and in virtual environments. The RC Training Specialist should seek to proactively improve learning effectiveness by using best practice methodologies aligned with performance and business outcomes.

• Provide training and education opportunities across the Revenue Cycle

• Deliver training related to revenue cycle systems, applications, processes, procedures, and organizational culture to the established training curriculum.

• Coordinate training across Revenue Cycle departments including Patient Financial Services, Patient Access, and Health Information Management. Functions include billing, follow-up, customer service, denials, registration, and pre-service.

• Continually identify training needs and define appropriate training solutions

• Implement, facilitate, and maintain new hire onboarding and existing resource refresher training. Includes scheduling, tracking, and program enhancements.

• Prepare training materials, documentation, guides, manuals, job aids and e-learning modules

• Implement consistent training methods and learning solutions to drive organizational effectiveness, increase efficiency, and strengthen colleague knowledge, abilities, and performance.

• Utilizes appropriate technology and methodology in delivering training and development solutions for revenue cycle operations, and in providing training on systems to all departments.

• Contribute to improved job performance and continuous improvement across the Revenue Cycle and its staff

• Continually seek opportunities to improve the methods, modalities, and approaches used for training across RC operations.

• Serve as a resource providing consultative guidance relative to training and development methodologies, processes, procedures, standards, tools and best practices.