Client and Employee Advocacy Specialist

The Client and Employee Advocacy Specialist investigates all complaints and/or allegations reported to the Agency, and if necessary report to the appropriate state or federal agency within the required time frame.

• Ability to communicate clearly and effectively verbally and in writing.
• Ability to handle customers and clients in a calm, professional, friendly and patient manner.
• Ability to troubleshoot and investigate complaints or allegations reported to the agency.
• Ability to multi task.
• Excellent organizational skills.
• Attention to detail.
• Ability to type accurately.
• Required to carry an after-hours/on-call phone on a bi-weekly basis once trained.
• Process all necessary or required paperwork in a timely manner and in accordance with established protocols, state and federal rules and/or regulations.
• Participates in orientation, in-services, and staff meetings as scheduled
• Develop and maintain a positive work climate and support the overall mission of the Angels of Care.
• Performs other duties as assigned.

Pay Range: $16 - $18 per hour