Date Opened: Tuesday, April 07, 2026 12:00 AM

Close Date: Tuesday, April 21, 2026 12:00 AM

Department: Aviation Department

Function Operations Support

Salary: $33.56 - $41.95 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Supervise and participate in the work of Airport Operations Center Coordinators. Work includes organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions. Act decisively and exercise independent judgment within established rules, regulations and procedures. Requires excellent organizational and leadership skills and the ability to establish effective working relationships while representing Charlotte Douglas International Airport in a professional, positive manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

1.    Supervise and participate in the work of Airport Operations Center Coordinators, including: organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions.
2.    Provide assistance to tenants, contractors, the traveling public and airport employees. Establish and maintain effective working relationships.
3.    Respond calmly and effectively in emergency situations. Act decisively and exercise independent judgment within established rules, regulations and procedures, to ensure the safety of persons and security of property.  
4.    Assist Joint Operations Center Manager with 24/7/365 administrative duty officer responsibilities.
5.    Communicate effectively verbally and in writing, including operating radio equipment.
6.    Maintain accurate records and produce reports.
7.    Other duties as assigned

MINIMUM QUALIFICATIONS
•    Bachelor's Degree in Aviation Management/Administration, Business Administration, Public Administration or a field related to aviation plus three years of experience; or an Associate’s Degree in Aviation Management/Administration, Business Administration, Public Administration or a field related to aviation plus five years of experience; or a High School Diploma or Equivalent and seven years of experience is required.  
•    Work experience in Airport Operations at an FAR Part 139 certified airport and familiarity with Charlotte Douglas International Airport preferred.  

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: 

Knowledge of:
•    Knowledge of FAR Parts 139 and TSR Part 1542 required.
•    Knowledge of ICS/NIMS required.
•    Knowledge of airport operations and telecommunications skills.
•    Knowledge of airport familiarity with locations and processes and emergency response. 

Skill in:
•    Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio. 
•    Skills to communicate clearly and effectively in writing.
•    Skills to effectively organize data and prioritize resources during routine and special operations. 
•    Skills in various computerized systems.

Ability to:
•    Ability to work independently or as part of a team.
•    Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
•    Ability to respond calmly and effectively in emergency and stressful situations.  Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures. 
•    Ability to lead and motivate a diverse staff.

WORKING CONDITIONS AND PHYSICAL DEMANDS    
•   This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be req