Customer Support Specialist

Adtucon is a cutting-edge media tech company that is revolutionising performance-based advertising through the transformative power of AI. Our team of experts provides clients with expertise and knowledge in growth and performance marketing, driving business success through strategic insights and advanced technological solutions. Adtucon powers customer acquisition for our clients — rewards only, no risks.

To carry out our mission we are looking for a Customer Success Manager to join our team.

WHAT WE WOULD LIKE YOU TO TAKE CARE OF

• Ensure timely and accurate resolution of customer inquiries through available channels (email, chat, ticketing systems).

• Identify, analyze, and resolve first-level technical issues, ensuring high service quality.

• Escalate complex cases to higher tiers with clear details to support swift resolution.

• Maintain accurate documentation of customer interactions, updating the company’s CRM and ticketing systems.

• Collaborate with internal teams to improve processes by collecting customer feedback and identifying areas for enhancement.

• Advocate for customers by identifying trends in feedback and suggesting process or product improvements.

WHAT WE WISH YOU’D BRING WITH

• Proven experience in customer support or a related field. Strong interpersonal skills with an empathetic and patient approach to problem-solving.

• Shows motivation by being proactive in approaching existing issues, and preventing some from emerging

• Familiarity with data analysis principles to monitor performance metrics (e.g., resolution time, NPS, CSAT)

• Proficiency in using CRM and ticketing tools (e.g., Zendesk, Salesforce) for managing customer requests.

• Ability to manage documented workflows and implement best practices to ensure service continuity.

• Excels in clear and well-structured verbal and written communication in English, leveraging active listening to foster collaboration and adapt messaging to diverse audiences.

WHAT WE WOULD LIKE TO OFFER YOU

• Join an innovative team during an exciting phase of growth: be part of a true global success story;

• Opportunity for rapid growth within your role and beyond, through a career progression & internal rotation program;

• Independence and full autonomy to shape your work as you prefer and suggest changes that truly make an impact.

• Contract & Compensation: in line with the candidate’s experience

• Portfolio of Benefits - pick what you like!

• You'll be working in a hybrid setup or full remote.

• State-of-the-art hardware and software to make the magic happen!

D,E&I STATEMENT

At Adtucon, we celebrate diversity and view it as an opportunity for growth and enrichment. In our organisation, we promote uniqueness and individuality, and we do not discriminate on the basis of disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status (including pregnancy), age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based on professional experience, attitude, and the talent of each candidate.

ESG  STATEMENT

We are committed to minimising our environmental impact and promoting positive social change. Through the use of recycled, recyclable, and compostable packaging, and monitoring our emissions, waste, and energy consumption, we strive to minimise our footprint. At the same time, we partner with local, national, and international social organisations to create events, collaborations, and charitable initiatives that truly make a difference in our communities and beyond.

Find out more on our career page.

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