Applications Analyst - Epic Cadence (Salaried, Full-time)

Job DetailsJob Location: Washington Regional Med. Ctr. - Fayetteville, AR 72703Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DaysJob Category: Information ServicesOrganization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors. 

Position Summary

The Applications Analyst – Epic Cadence reports to the Assistant Manager, Epic Applications. This position is responsible for advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic Cadence and related enterprise scheduling workflows. The role partners with ambulatory, hospital operations, patient access, registration, referral management, authorization, revenue cycle, clinical, contact center, information services, and Epic/vendor stakeholders to improve appointment scheduling, provider templates, appointment requests, referral and authorization workflows, patient access operations, campaign-supported outreach, eligibility-related workflows, and cross-application integration; ensure application reliability; and support a consistent, efficient, and patient-centered access experience across the health system.

Essential Position Responsibilities


Maintain advanced knowledge of Epic Cadence functionality, including enterprise scheduling, provider and department templates, appointment requests, referral-linked scheduling, workqueues, contact center workflows, campaign-supported outreach, scheduling rules, registration and Prelude dependencies, eligibility-related workflows, application dependencies, integration points, and downstream impacts across the enterprise
Lead ambulatory, hospital operations, patient access, registration, referral management, authorization, revenue cycle, contact center, clinical, internal information services, and Epic/vendor partners in developing Epic Cadence enhancements, optimization initiatives, and workflow improvement projects
Oversee Epic Cadence application design, build, configuration, maintenance, and validation to ensure functionality aligns with enterprise scheduling, patient access, registration, referral, authorization, ambulatory, hospital operations, contact center, clinical, revenue cycle, reporting, and end-user requirements
Perform complex analysis, build, implementation, and optimization of Epic Cadence workflows to support appointment scheduling, appointment requests, provider and department templates, referral-linked scheduling, authorizations, campaign-supported outreach, Prelude workflows, real-time eligibility-related workflows, patient access operations, and integrated access workflows
Meet regularly with ambulatory, hospital operations, patient access, registration, referral management, authorization, revenue cycle, contact center, clinical, administrative, and patient experience teams to evaluate Epic Cadence workflow issues, resolve system concerns, and identify opportunities to improve access, scheduling efficiency, referral and authorization coordination, patient engagement, operational efficiency, quality, safety, documentation integrity, and the end-user and patient experience
Lead the development and execution of coordinated testing plans for Epic Cadence, including regression, unit, system, integrated, interface, scheduling, referral, authorization, registration, Prelude, eligibility, campaign, reporting, and user acceptance testing to ensure changes function as expected for end users, patients, and connected systems
Serve as a leading advocate for Epic Cadence users by translating patient access, scheduling, registration, referral, authorization, ambulatory, hospital operations, clinical, revenue cycle, contact center, and patient experience needs into effective system solutions that improve access, workflow efficiency, referral and authorization coordination, reporting reliability, and user satisfaction
Provide mentorship for team members and assist with team member training, as needed
Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and ot