Associate Quality Account Mgr

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 Summary of Objective:

Assists with coordinating quality activities of a designated Customer Team to ensure that the goals and objectives of the team are accomplished within prescribed time frames and budget. Helps drive project success to provide PCI a competitive advantage in long-term quality customer management. Updates Batch Record Documentation and Material Specifications to ensure compliance standards are met and maintained. Facilitates customer questions for Batch Record review and Documentation Updates. Maintains a positive working relationship with internal and external customers.

 Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.

• Primary reviewer for master batch records, forms, and specifications to ensure that the documents meet internal and customer requirements for standards, procedures, and requirements.
• Assist with creating and updating batch records, forms, and material specifications as well as organizing internal and customer approval of batch records and specifications.
• Assist with performing record reviews of completed orders and orders in the process to ensure compliance with cGMPs and customer requirements. Assist as company liaison with customers concerning quality control documentation. Help identify, communicate, track, and resolve document-related issues with other departments and customers.
• Performs finished product batch release of approved production lots.
• Attend conference calls and customer meetings; provide complaint and quality-related information.
• Assist in the preparation of annual product review data.
• Assist with generating and presenting quality-related metrics and key performance indicators for the team’s performance.
• Assist with the investigation of Quality deviations and the drafting of investigation reports associated with such deviations.
• Assist with addressing and documenting quality events with Production and Quality teams.
• Assist with training, developing, and mentoring new Quality Coordinators.
• This position may require overtime and/or weekend work.
• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, and rules.
• Attendance to work is an essential function of this position
• Performs other duties as assigned by Manager/Supervisor.
• Develop, update, and implement procedural changes throughout the organization.
• Standardize documentation to ensure PCI’s Standard for Quality is achieved throughout our customer base.
• Coach, train, mentor, and develop PCI’s employees to ensure Quality Standards are met and maintained.
• Schedule, host, and lead meetings to develop, implement, and/or update Batch Records, Material Specifications, Forms, Work Practices, and Standard Operating Procedures.
• Assist with In-Process / Finished Goods Inspections, Annual Retain Inspections, Customer Complaint Samples, or Rework as needed to support the various groups throughout PCI.
• Compile, update, and analyze customer / internal data and metrics to identify potential trends and areas for opportunities. Utilize Microsoft Office Suite in detail to present data/facts professionally.
• Assist and support the RIT Investigation process through online interactions with the Operations staff. Provide a summary of the findings/investigation to the appropriate Business Unit representative.
• Present data to customers / internal management with ease and without undue hardship.
• Maintain positive external and internal customer relationships with face-to-face, email, and voice communication. Provide the appropriate feedback within 24 hours of notification.
• Assist with Supplier Investigations as needed.
• Assess and provide detailed reports/summaries on the impact of process changes on PCI management.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/o