Enterprise Applications Engineer, Atlassian Specialist

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. 

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. 

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

About the Role:

Roblox is looking for a Sr Atlassian Engineer. This role will be a part of the Enterprise Applications team within Corporate Engineering. As a member of the team, you'll design, implement, and maintain Roblox's Atlassian applications and tools. This includes partnering with teams (Security, Engineering, People, and other organizational team members) to assist with configuration and process improvements. You will ensure that our Atlassian services are reliable and are aligned to strategic business initiatives, our goals, and our mission for self service and efficiency. This role is full-time hybrid and is a great opportunity to join a scaling team to help build our Atlassian architecture at Roblox. This role will report to the Senior Manager of the CorpEng team.

You Have:

• A Bachelor's degree or equivalent work experience
• 7+ years of experience working in the Atlassian space
• Experience to administer JIRA Software, JIRA Service Desk, Confluence, Opsgenie, Statuspage, Atlassian Access, add-ons, associated plug-ins and extensions
• Working knowledge of Atlassian architecture, API, database tables, application logs, email handlers, application links
• Experience to troubleshoot and perform root cause analysis of user, application, and system-level issues
• Experience to communicate effectively with users of all levels (from first-time Atlassian user to advanced technical users and administrators of integrated applications)
• Interpersonal skills and ability to develop strong working relationships
• Experience with business processes and experience demonstrating Atlassian Suite to improve those processes
• Experience to work in a constantly evolving, dynamic, and Agile environment
• Experience to navigate ambiguity, prioritize and juggle multiple requests across multiple platforms (Jira, Slack, email)
• Experience with REST APIs
• Conceptual and practical understanding of SDLC, ITIL, Agile and SAFe frameworks
• Experience with FINRA, SEC, SOX, or GDPR
• Atlassian Certifications (ACP-120, ACP-420, ACP-620) (Nice to have)
• Experience as an Atlassian Solution Partner Consultant (Nice to have)
• Experience with Core apps such as Okta, Slack, Google, Glean (Nice to have)

You Will:

• You will work with teams all over Roblox to understand their needs for tools, their pain points, and how to best implement those requirements into our Atlassian products
• Administer and configure the Atlassian product suite including Confluence, Jira Software, Jira Service Management, Opsgenie and Status Page and add-ons
• Lead implementation, management, and support of products and plugins across the entire Atlassian suite of tools
• Provide recommendations to end-users and leaders on standard practices within the Atlassian Suite
• Develop performance indicators, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with relevant operational/performance metrics and status reports
• Identify ways to improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
• Provide user management, training, and support for Atlassian Suite
• Create detailed technical and user-facing documentation
• Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality
• Collaborate on problem resolution, team decisions, and project planning
• Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
• Customize and improve workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, and workflow schemes
• Lead integrations to external systems with webhooks and API
• Manage relationships with outside managed service providers
• Participate in our on-call rota