General Clerk III

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Salary/Hourly Rate:

Job Summary

This position completes routine enrollment tasks in support of the provider enrollment representatives and team;  researches and controls incoming applications and correspondence to ensure the work is properly categorized; and reviews and processes a high volume of prospective provider enrollment applications. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group.  

Primary Duties  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Reviews, researches, and processes provider enrollment applications abiding to contract regulations, internal policies, and guidelines.

• Coaches providers through the enrollment process and provides inbound phone support.

• Intitiates requests for information to complete the online enrollment process.

• Verifies credentialing information and completes fraud detection and prevention.

• Provides Quality Assurance checks on the provider enrollment data and enters application information into claims processing systems.

Additional Responsibilities

• Navigate proprietary computer systems to ensure necessary information is identical in the appropriate systems.

• Researches and controls incoming applications and correspondence to ensure work is properly categorized.

• Extensive data entry into internal document management and workflow systems.

• Manages inbound/outbound online FAX queues to and from providers.

• Creates and mails notification letters.

• Completes application returns, rejections, and/or application acknowledgement process.

• Supports other enrollment functions such as extensive status calls, data entry, special mailings, etc.

• Meet and maintain performance requirement quality of 98% accuracy.

• Supports team on special projects and assignments.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.

• Twelve (12) months clerical/provider enrollment experience required.

• Advanced computer skills, keyboarding, and data entry skills required.

• Experience with computer programs such as: Microsoft Word, Excel, Access, Outloook, Teams, and SharePoint required.

• Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulation, policies, and procedures preferred.

Knowledge, Skills, and Abilities

• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve.

• Proficiency in Microsoft Office skills, and the ability to become familiar with company specific programs and software.   

• Be an organized and self-directed individual who is a team player.

• Excellent verbal communication skills.  

• Keen attention to detail and able to carry out work with the highest levels of accuracy.

• Excellent customer service skills.

• Ability to work in fast paced environment.

• Ability to perform work remotely at the discretion and approval of management.

              

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with