Manager, Business Controls

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The primary responsibility for this position is to serve in the role of System Administrator for the eGRC solution, Archer, in use at Sallie Mae. The platform includes modules that support the following programs: Risk Management, Issues Management, SOX Management, Business Continuity Management, Third Party Management, Model Risk Management, Regulatory Compliance and Privacy Compliance. You will collaborate with cross-functional teams to implement business processes, manage system configurations, troubleshoot issues, and support end-users with technical solutions. This includes engaging with team members and program owners to define requirements and changes to new and existing solutions, documenting requirements and designs, providing time and level of effort estimates to complete implementation work, configuring solutions based on requirements and validating implementations. As new solutions are added, this role will be responsible for working together with the other System Administrator(s) to implement per business requirements and maintain both the system and supporting documentation.

What You'll Do

Daily Support of enterprise GRC system:

• Serves as an eGRC subject matter expert.

• Collaborate with other System Administrators to define shared accountabilities and processes.

• Provide expertise in software platform capabilities and perform software configuration, testing and day-to-day support of solutions.

• Proactively use business and technical expertise to create solutions that meet business requirements.

• Troubleshoot issues in core and on-demand applications and interface with the Vendor Technical Support team, as needed.

• Assist end users with data imports as requested.

• Configure custom reports and build dashboards based on business needs.

• Develop and maintain proper system documentation, training, and awareness materials for the GRC related technical processes, applications, and content.

• Conduct end user training as required or assist Solution owners with training content.

Project Support

• Support ongoing enhancements, improvements in efficiency and user experience of Archer.

• Contribute to Risk Technology Transformation initiatives involving the GRC solution.

• Partner with business and technology teams to explore and implement data snapshots options.

• Support integration with platforms such as SharePoint, Power BI and systems of record used.

System Software Upgrades/Updates

• Plan for and support the deployment of platform software upgrades and patches across development, testing and production environments.

• Conduct server post-patching validation and check out.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
 

What you have

Minimum education, skills and