Manager-IT Technology

The Administrative Business Systems Section (ABS) withing the AREA Division within the Department of Information Technology is seeking a dynamic and experienced Manager for the Release Management and Testing Unit in a fast-paced environment.  This unit consists of two high-performing teams, a Release Management Team, and a Testing Team.  The ideal candidate will have strong leadership and organizational skills, capable of directing teams managing multiple simultaneous releases, as well as a complex testing environment consisting of both manual and automated testing models.  This hands-on leader will have proven experience in release management, testing, customer relationship management, project management, resource management, time management, and building and enabling teams to accomplish tasks in a fast-paced environment.  Experience with Agile processes, Clarity and Azure DevOps work management systems, and ServiceNow incident management system is highly preferred.  

Key customers served by the Release Management and Testing Unit consist of Human Resources, Finance, Supply Chain, and the Office of Administrative Systems Transformation (OAST).  To date in 2024, the Release Management and Testing teams have managed over 470 releases, and partnering with the business, thousands of manual test cases have been executed. In addition, an automated testing tool is planned to go live by the end of 2024.

Currently, Releases and Testing center around systems implemented through the Harwick Project such as:

• Oracle Fusion (ERP solutions for Human Resources, Finance & Supply Chain Management)
• Oracle Fusion Data Intelligence
• Oracle Enterprise Performance Management (EPM)
• Oracle Business Intelligence Cloud Connector (BICC)
• Oracle Autonomous Transaction Processing (ATP) Database
• Oracle Analytics Cloud (OAC)
• Oracle APEX low code/no code tool.
• Oracle Integration Cloud (OIC) for interface development
• UKG PRO WFM for timekeeping and advanced scheduling 
• UKG Boomi for interface development

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience.  During the OnDemand interview, a question will appear on your screen one at a time.  You will have time to consider the question before responding and moving on to the next question.  The completed OnDemand interview will be reviewed by Mayo Clinic staff, and you will be notified of next steps.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Bachelor's degree with 6 years of experience, which includes 2 years of demonstrated leadership experience; Or, Associated Degree with 8 years of experience, which includes 2 years of demonstrated leadership experience and commitment to obtain a Bachelor's degree within 4 years. Experienced with committee- and consensus-managed, physician-led organization.
Other Qualifications: Requires skill in effective decision making and effective consensus management. Strong understanding of and experience in Technology Management disciplines. Strong understanding of finance, business processes, budgeting and human resources development. Excellent verbal and written communication skills. Demonstrated history of continuing education in personnel and administrative processes. Experience with personnel
management, resource allocation, coaching and mentoring.
Master's degree preferred with 4 years of experience. Experience working in healthcare technology. Experience with managing both custom developed and vendor-supplied products and services. Experience in vendor management and negotiations. Some travel may be required in this position.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.