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Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8a - 4pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

71000 - 0639 Faith House

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Performs comprehensive case management intake assessment and develops plans with clients for obtaining services needed.

2. Completes initial behavioral health intake documentation as required by the program, payor, and regulatory bodies.

3. Works collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers.

4. Provides ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI (Social Security Insurance), EAEDC (Emergency Aid to Elderly and Children), MassHealth and other health insurance needs, addiction services, and other community resources).

5. Provides transportation assistance to individuals as needed. Assist clients in accessing transportation through existing resources or accessing new resources.

6. Responsible for ensuring that after care needs of clients are met through provision of appropriate referrals for community-based services including substance use disorder, mental health, medical, legal, rehabilitative social & vocational services, advocacy, and coordination of care including ongoing coordination with Central Intake Coordinator around facilitation of after care service plans.

7. Provides outreach as designated to community-based residents.

8. Dispatches into the community with a clinician to support AMCI and YMCI clinicians as needed.

9. Provides case management support to both Adult Mobile Crisis Intervention (AMCI) and YMCI Youth Mobile Crisis Intervention programs as needed.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. High school diploma/GED.

2. Satisfactory CORI background check.

Preferred:

1. Associate’s degree.

Experience/Skills:

Required:

1. Ability to develop a working knowledge of CHL’s service lines in order to appropriately triage individuals being assessed for services.

2. Excellent oral communication and computer skills

3. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.

4. Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.

5. Ability to use office equipment, including copy machines, computers, printers, telephones.

6. Ability to organize complex tasks and meet deadlines.

Preferred:

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