Lifelong Learning - ACUHO-I Intern

Job Summary:
Wagner College is seeking two Interns for Summer Conferences. This position works as a collaborative agent for the Office of Residential Education and Department for Lifelong Learning in support of the college’s summer conferences and housing processes along with campus events coordinated through the Department for Lifelong Learning. The primary responsibility of this position is to help manage and coordinate the day-to-day operations of a robust summer residential conference program, including visitors and guests from all over the world. The Summer Conference Intern maintains an open line of communication between both departments and ensures the physical and emotional safety of each student and guest of the college. Furthermore, this position serves as a valued team player on our emergency and crisis response duty rotation.
 

Required Qualifications:
● Residential life, conferences and/or student affairs experience and/or hotel operations and guest
management experience
● Strong organizational and interpersonal skills
● Demonstrated leadership experience
● Problem solving expertise
● High level of responsibility and energy
● Experience working with college students
● Desire to gain an extensive experience in residential facilities management and customer service
● A customer service attitude
● Interest in working with a variety of individuals from different cultures and experiences
 

Preferred Qualifications:
● Interest in operations and customer service
● Experience supervising young students
● Supervisory experience
● Experience in organizing large amounts of data utilizing the google drive primarily
● Training in cultural competence Interest in operations and customer service
● Accepted into a graduate program
 

Appointment Period:
● The preferred dates are from the first week of June until the 1st week of August. Priority consideration may be given to those who can stay through the 2nd week of August, but understandably dates are flexible.
● Training and preliminary online orientation may begin in late April or mid/late May.
 

Job Responsibilities:
● Work collaboratively with Residential Education and Lifelong Learning, including communicating and responding to guest concerns promptly and accurately
● Supervise the Conference Assistant team, including managing payroll and work schedules
● Maintains room assignments for summer conference groups in collaboration with Residential Education
● Create and manage a conference schedule, including but not limited to: room set-up and breakdown, laundry service, room changeovers, reports of customer complaints, and other building and staffing issues that arise
● Oversee the coordination by the Conference Assistant staff of linen packet preparation for summer guests and the organization of the linen supply rooms to ensure quality control of linens, returns of linens from laundry service, and all other supplies in a neat and orderly fashion
● Act as the first contact for conference workers in problem solving process
● Organize the check-in & check-out procedures, including managing key & coordinating with Office of Public Safety and Dining Services in assigning rooms and meal plans to guests with assigned ID #’s created by IT
● Be present along with at least one professional staff member at all check-in and check-out for conference guests (this includes some weekend work) Schedules can be coordinated between 2 interns
● Keep custodial staff updated on occupancy and cleaning schedule(s)
● Coordinate the linen exchange process to include removal of soiled linens, pick-up and delivery of linens, and linen inventory
● Record and report all damages in residence halls to both departments
● Assist in ensuring the health and safety of all guests by following site medical protocols
● Serve as a mandated reporter & reports all violations to Director of Residential Education
● Attend weekly staff meetings with Lifelong Learning as well as Residential Education to ensure extensive knowledge of residential operations
● Assist with Lifelong Learning campus events in June as available and needed
● Complete projects for Residential Education, Lifelong Learning, and/or the Division of Campus Life in interest areas (pending time availability)
● Oversee the final return all cleaned linen inventory and supplies to the respective linen storage areas at the conclusion of the summer conferences program and final inventory counts 
 

The intern is supervised by both the Director for the Department for Lifelong Learning and the Director of Residential Education. Management reserves the right to change position duties in accordance to office/department/institution needs.
 

Compensation:
The intern will receive a $3,000 stipend for the summer. The intern