Patient Access Supervisor

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

• CAREER OPPORTUNITY OFFERING:

  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement
  • This position pays between $47,400-$59,250 based on experience

  **This Position is On-Site in Bon Secours - Southampton Memorial Hospital, VA **

  Patient Access Supervisor supports the overall operation and is responsible for all admitting functions of the hospital. The supervisor ensure compliance with corporate policies and guidelines and completes timely evaluations on their team members. This role is responsible for reporting process and overall patient and physician satisfaction. The incumbent must be able to handle stressful situations and provide decisions using sound judgment. Must have the ability to handle multiple requests and deliver a high level of customer service, setting the example for all patient access staff. Ensures staff receive appropriate training and is responsible for the adequate staffing of their area 24 hours a day 7 days a week, including holidays. 

  Essential Job Functions:

  • Coordinates all registration duties with direct and indirect reporting employees.  Ensures registration and pre-registration duties are completed daily.  Provides training to staff.  Monitors daily productivity and communicates with staff.
  • Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually, or as requested.
  • Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.  Ensures that department coordinates schedules in accordance with organizational policies.  Minimizes overtime while maximizing productivity.
  • Responsible for upfront collection process tracking and monitoring.  Assigns goals and provides coaching and corrective action as appropriate.
  • On-call rotation which includes days, nights, and weekends as necessary.  While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone.  If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
  • Assists with developing department processes and procedures.  Conducts staff training, education, and development.  Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
  • Acts as a resource person for staff and ancillary departments.  Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.  Holds self and others accountable for behaviors that promote service excellence.
  • Manages assigned projects regarding implementing, tracking, and process changes.  Reports to Patient Access Leadership routinely for monitoring.
  • Participates in daily facility activities as assigned by Patient Access Leadership.  Gathering of statistical information of assigned.  Works in the department as needed in designated areas.
  • Assists with staff evaluations.  Maintains time/attendance system.
  • Attend facility meeti