Jobs and Careers

Customer Service Representative

United Statesfull_timeVerifiedPosted 12 Dec 2024

💰 $62,000/yr($50,000/yr – $62,000/yr)

About the role

POSITION SUMMARY The Customer Service Representative (CSR) receives, processes and monitors customer sales orders. The CSR provides product and support information for customers for all product offerings. This role will also monitor sales order status, review and balance inventory levels, and interface with sales managers, operations departments, and carriers to ensure accurate and timely processing and fulfillment of sales orders. ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive and process customer orders through the fulfillment stage
Review billing invoices for accuracy, confirm tons shipped, bill of lading accuracy and correct terms
Set up destinations for rail delivery
Collaborate with the Loadout team on order fulfillment issues (primarily with truck orders)
Prepare required documentation (BOL, COA, etc.) to meet customer needs
Develop and maintain a working technical knowledge of all products offered by Intrepid
Build and maintain relationships with customers and understand their product requirements and locations
Assist with the resolution of quality issues and customer complaints
Review and approve railroad and truck freight invoices for submission to the Accounting department on a daily basis
Run invoices daily and balance all related functions
Prepare credit and re-bills to comply with Sarbanes Oxley requirements
Maintain accurate customer information in the sales operations system
Track inventory accuracy and balance for warehouses
Other duties as assigned

MINIMUM QUALIFICATIONS

High school diploma, or equivalent
At least 5 years of administrative experience and/or customer facing role

PREFERRED QUALIFICATIONS

Relevant college degree

SPECIFIC KNOWLEDGE, SKILLS & ABILITIES

Effective and professional written and verbal communication skills
High level of attention to detail
Demonstrated computer skills: Microsoft Office – Outlook, Word, Excel, PowerPoint, SharePoint
Basic knowledge of accounting principles
Ability to perform multiple tasks and work with minimal supervision
Team player mindset
Motivated by the opportunity to provide high quality service

WORKING CONDITIONS AND PHYSICAL DEMANDS Work is typically performed indoors in an office environment. The noise level in the work environment is usually quiet. Incumbents must be able to perform work that requires typing, reading, communicating, sitting for prolonged periods of time, standing, and walking. The employee:

Is regularly required to use hands to type, touch, handle, or feel
Is frequently required to stand and reach with hands and arms
Is occasionally required to walk and climb or balance
May occasionally be required to lift and/or move up to 15 pounds

In the event that the incumbent visits an operations worksite, personal protective equipment including but not limited to head protection, hearing protection, safety glasses, safety shoes, and flame-resistant clothing may be required. COMPENSATION AND BENEFITS Targeted compensation range for this position is $25 - $31 per hour. Compensation is commensurate with experience and skill set. We offer a comprehensive benefits package including medical, dental, and vision plans with generous employer premium contributions, as well as 401(k) with employer match, bonus programs, PTO, tuition reimbursement, and wellness benefits. More details can be found at https://www.intrepidpotash.com/careers/culture-and-rewards/.